Store Manager, Customer Experience & KPI Leader

Michaels Stores; Charlottesville (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Michaels Stores is looking for a Store Manager to oversee operations in Charlottesville, VA. The role focuses on leading the team, ensuring customer satisfaction, and managing store performance against objectives.

Applicants should have over 5 years in retail and 2 years of supervisory experience, including expertise in inventory management and customer service. The position requires strong leadership skills and the ability to maintain store operations efficiently.

Qualifications

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team.

Responsibilities

• Lead and manage all aspects of the store.
• Deliver sales plan and profit plan.
• Implement and lead shrink and safety programs.
• Staff the store with qualified team members.
• Serve as Manager on Duty.

Skills

Retail experience

Inventory management

Customer service excellence

Team supervision

Talent development

Job description

Michaels Stores is looking for a Store Manager to oversee operations in Charlottesville, VA. The role focuses on leading the team, ensuring customer satisfaction, and managing store performance against objectives.

Applicants should have over 5 years in retail and 2 years of supervisory experience, including expertise in inventory management and customer service. The position requires strong leadership skills and the ability to maintain store operations efficiently.