Store Manager - Lead Team, Elevate Customer Experience

White House | Black Market, Inc.; Cincinnati (OH); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

White House | Black Market, Inc. in Cincinnati, OH is seeking a Store Manager who will lead the team, build community connections, and shape a seamless customer experience.

You will foster a welcoming environment for associates and customers while driving store performance. You will hire, coach, and develop the retail team, manage payroll and schedules, and ensure brand standards are reflected in a visually inspiring store.

Qualifications

• 5+ years of retail management experience; 2 of those years in a Store Manager position.
• Flexible availability — including nights, weekends, holidays.
• Must be 18 years or older.
• Strong leadership, people management, and communication skills.

Responsibilities

• Lead the team to deliver a seamless customer experience and reflect brand standards.
• Drive store performance and sales goals; manage payroll and schedules.
• Hire, develop, and coach an effective retail team.
• Provide guidance, feedback, and elevate customer service across all touchpoints.
• Maintain an inspiring store environment and active in-store events.

Skills

Retail management

Leadership

Communication

Team development

Accountability

Strategic planning

Payroll & scheduling

Job description

White House | Black Market, Inc. in Cincinnati, OH is seeking a Store Manager who will lead the team, build community connections, and shape a seamless customer experience.

You will foster a welcoming environment for associates and customers while driving store performance. You will hire, coach, and develop the retail team, manage payroll and schedules, and ensure brand standards are reflected in a visually inspiring store.