Store Manager: Lead Team, Elevate Customer Experience

Men's Wearhouse; Cherry Hill Township (NJ); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Paid time off

Employee discount

Quarterly incentive program

Job summary

Men's Wearhouse is seeking a Store Manager in the United States, New Jersey area to lead the store team to achieve sales performance and deliver exceptional customer experiences. You will recruit, hire, and train staff, and coach the team to maintain operational excellence and a high NPS.

The role emphasizes coaching, inclusive leadership, and data-driven decision making to maximize growth and meet business goals.

Qualifications

• Minimum 3-years’ experience leading, managing, and developing retail teams.
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.
• Leads store staff in meeting sales, service, and operational expectations.
• Sets clear performance expectations and makes sure store team is trained in sales, customer service, and operations to meet company standard.
• Models company values and leads by example as an active coach.
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
• Guides team to identify, recommend and implement changes to improve productivity.
• Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment.
• Achieves store business plans, including sales, customer service and operational goals.
• Develops game plans and follows up on execution to maximize sales and drive consistent performance results.
• Partners and presents opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.
• Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team.
• Identifies performance opportunities and partners with Regional Manager to develop a plan to address and manage issues effectively.
• Ensures store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship-from-Store, operational tasks and maintains proper sales coverage to deliver on the customer promise.
• Ensures store staff is trained on all internal operational functions.
• Stays informed on corporate communication, directives, initiatives, policies, and procedures.
• Implements store programs to increase efficiencies in sales, service, operations, and branding.
• Create an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Create a culture of learning and development, ensuring training tools are leveraged.
• Serves as a role model to all store team members and provide enthusiastic motivational leadership.
• Creates a steady pipeline of external talent through recruitment.
• Holds regular store meetings ensuring all store team members are up to date with all company directives.
• Ensures store team is trained on the customer service expectations and creates an exceptional customer experience.
• Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
• Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.
• Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction.

Skills

Retail leadership

Coaching & development

Sales strategy

Communication

Team building

Problem solving

Training & development

Tech proficiency

POS system

Tools

POS System

Microsoft Office

Video conferencing

Job description

Men's Wearhouse is seeking a Store Manager in the United States, New Jersey area to lead the store team to achieve sales performance and deliver exceptional customer experiences. You will recruit, hire, and train staff, and coach the team to maintain operational excellence and a high NPS.

The role emphasizes coaching, inclusive leadership, and data-driven decision making to maximize growth and meet business goals.