Store Manager — Lead Talent, Elevate Customer Experience

Bath & Body Works; North Augusta (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access to earned wages

401k with company match

Job summary

Bath & Body Works in North Augusta, SC is seeking a Store Manager to lead daily store operations, drive sales, and develop a high-performing team of associates. You will model our values, coach staff, and ensure outstanding customer experiences in a fast-paced retail environment.

The role partners with the Store Leadership Team to set goals, manage payroll, and execute floorset directions that bring product stories to life while maintaining visuals and standards across the floor.

Qualifications

• Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment.
• 2+ years of experience in a manager role, preferably in a retail setting.
• Ability to foster a customer-focused selling culture.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent including the store leadership team (SLT).
• Set and reinforce clear performance expectations, results goals, and accountability with all associates through effective and fair leadership.
• Responsible for owning and delegating leadership tasks to address customer experience, vendor relationship, or maintenance issues.
• Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Sales leadership

Customer service

Operations

Talent development

Payroll management

Education

High school diploma or GED

Job description

Bath & Body Works in North Augusta, SC is seeking a Store Manager to lead daily store operations, drive sales, and develop a high-performing team of associates. You will model our values, coach staff, and ensure outstanding customer experiences in a fast-paced retail environment.

The role partners with the Store Leadership Team to set goals, manage payroll, and execute floorset directions that bring product stories to life while maintaining visuals and standards across the floor.