Store Manager: Grow Talent, Elevate Customer Experience

Bath & Body Works; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

DailyPay access to earned wages

401k with company match

Paid time off

Job summary

Bath & Body Works in Raleigh, NC is seeking a Store Manager to develop outstanding associates, deliver exceptional customer experiences, and drive store growth. You will lead the store leadership team, oversee hiring, coaching, and performance, and ensure strong operation execution.

The role focuses on sales leadership, customer-first culture, and maintaining brand standards while managing shifts, payroll, and daily store activities in a dynamic retail environment.

Qualifications

• Proven track record delivering sales and customer experience in a fast-paced retail environment.
• 2+ years in a manager role, preferably retail.
• Ability to coach and develop top talent.
• Strong communication and leadership skills, with customer-focused mindset.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent including the store leadership team (SLT).
• Set and reinforce performance expectations, results goals, and accountability with all associates.
• Own and delegate leadership tasks to address customer experience, vendor relations, or maintenance issues.
• Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including bank deposits and shipment receipt.
• Set daily direction and goals for the shift when associates arrive.
• Provide individual and team performance feedback.
• Meet payroll targets by ensuring appropriate sales floor coverage.
• Lead in-store customer experiences through selling behaviors and product knowledge.

Skills

Sales leadership

Customer service

Staff development

Communication

De-escalation

Shift scheduling

Retail operations

Education

High school diploma or GED

Job description

Bath & Body Works in Raleigh, NC is seeking a Store Manager to develop outstanding associates, deliver exceptional customer experiences, and drive store growth. You will lead the store leadership team, oversee hiring, coaching, and performance, and ensure strong operation execution.

The role focuses on sales leadership, customer-first culture, and maintaining brand standards while managing shifts, payroll, and daily store activities in a dynamic retail environment.