Store Manager: Lead Teams & Elevate the Experience

Bath & Body Works; Athens (GA); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

40% merchandise discount

DailyPay access to earned wages

401k with company match

Employee Assistance Program (EAP)

Tuition reimbursement

Descripción de la vacante

Bath & Body Works in Athens, GA is seeking a Store Manager to develop outstanding associates, deliver exceptional customer experiences, and drive store growth. You’ll lead the store leadership team, set clear performance goals, and ensure operational excellence every day.

You will hire, coach, and retain top talent, manage payroll targets with appropriate floor coverage, and coach teams to connect with customers through product knowledge and personalized service.

Formación

• Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment.
• 2+ years of experience in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Passion for attracting, developing, and retaining top talent.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.

Responsabilidades

• Attract, hire, develop, inspire, and retain top talent including the store leadership team (SLT).
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership.
• Responsible for owning and delegating leadership tasks to address customer experience, vendor relationship, or maintenance issues.
• Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Conocimientos

Store management experience

Customer service leadership

Retail operations

Staff development

Educación

High school diploma or GED

Descripción del empleo

Bath & Body Works in Athens, GA is seeking a Store Manager to develop outstanding associates, deliver exceptional customer experiences, and drive store growth. You’ll lead the store leadership team, set clear performance goals, and ensure operational excellence every day.

You will hire, coach, and retain top talent, manage payroll targets with appropriate floor coverage, and coach teams to connect with customers through product knowledge and personalized service.