Store Manager: Lead Talent & Brand Growth

Lush Fresh Handmade Cosmetics North America; Appleton (WI); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

50% product discount

Growth opportunities within the org

Unconventional retail structure to aid

Opportunity for growth as Lush loves

Job summary

Lush North America is seeking a Store Manager in Appleton, WI to lead store operations, drive sales, and deliver an exceptional customer experience. You’ll recruit, train, and develop your team while upholding our ethical standards and brand values.

You will manage budgets, monitor KPIs, and foster a positive work environment that reflects Lush’s commitment to inclusivity and sustainable practices. The role offers growth opportunities within a dynamic, customer-facing retail context.

Qualifications

• 3–5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty, and ethical business.

Responsibilities

• Recruiting your team.
• Training and developing your management team.
• Training and developing your team on brand, product, and service.
• Oversee all aspects of the retail business, from budgets to sales targets, and create an exceptional customer and staff experience.
• Lead with performance feedback, growth opportunities, and continuous improvement.
• Drive KPIs and implement business plans to meet short- and long-term goals.

Skills

Retail management

HR skills

Customer service

Communication

Time management

Sales

Excel

Microsoft Office

Tools

Excel

Microsoft Office

Job description

Lush North America is seeking a Store Manager in Appleton, WI to lead store operations, drive sales, and deliver an exceptional customer experience. You’ll recruit, train, and develop your team while upholding our ethical standards and brand values.

You will manage budgets, monitor KPIs, and foster a positive work environment that reflects Lush’s commitment to inclusivity and sustainable practices. The role offers growth opportunities within a dynamic, customer-facing retail context.