Store Manager: Lead Sales, Team & Customer Experience

Cavender's; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

The Cavender’s Store Manager in Houston leads all aspects of store operations, driving sales, profitability, safety, and a top-tier customer experience. As the leader of the Store Management Team, you coach and develop colleagues, uphold standards, and model Cavender’s Mission, Vision and Values on the sales floor.

You’ll manage scheduling, payroll, training, loss prevention, and compliance while delivering Best of the WEST service and ensuring the store stays well-stocked, clean, and visually

Qualifications

• Progressive retail management experience with a proven ability to lead store operations, achieve business results, and develop high-performing teams.
• Strong leadership, communication, coaching, conflict resolution, organizational, and decision-making skills, with the ability to analyze business metrics, prioritize competing demands, and implement action plans in a fast-paced retail environment.
• Ability to interpret complex instructions and business reports, exercise sound judgment, and communicate effectively in English.
• Ability to regularly lift, move, and position merchandise and safely operate store equipment in accordance with company policies.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and additional hours as business needs require, while remaining alert and productive throughout scheduled work hours.

Responsibilities

• Support Cavender’s Culture and drive Mission, Vision, and Values.
• Maintain active role in personal selling, meeting or exceeding sales per hour goals.
• Train all other associate positions in the store (Cashier, Sales Associate, Key Carrier, Receiver, Stocker, etc.).
• Serve as a product expert and lead the training of store associates, coaching them on sales techniques and product knowledge.
• Contribute to a safe and secure store environment and report safety/security incidents promptly and maintain records.
• Lead in Loss Prevention measures in the store.
• Lead and support team members to deliver Best of the WEST customer service and keep the store well-stocked and organized.
• Keep the store looking clean and well-presented by following visual standards and setting clear expectations with associates.
• Drive store performance and results for sales, payroll, and customer experience through use of systems and reports.
• Manage scheduling and payroll with attention to timecard accuracy and compliance.
• Handle customer issues or personnel matters in partnership with HR and leadership.
• Lead company initiatives with the store team.
• Perform any other duties as assigned.

Skills

Leadership

Coaching

Communication

Conflict resolution

Organizational

Decision-making

English

Job description

The Cavender’s Store Manager in Houston leads all aspects of store operations, driving sales, profitability, safety, and a top-tier customer experience. As the leader of the Store Management Team, you coach and develop colleagues, uphold standards, and model Cavender’s Mission, Vision and Values on the sales floor.

You’ll manage scheduling, payroll, training, loss prevention, and compliance while delivering Best of the WEST service and ensuring the store stays well-stocked, clean, and visually