Store Manager: Lead Retail Team & Customer Experience

abercrombie.com; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Quarterly incentive

Paid time off

Paid volunteer day

Merchandise discount

Medical, dental and vision insurance

Life and disability insurance

Associate assistance program

Parental and adoption leave

401(k) savings plan with company match

Training and development

Career advancement opportunities

Global team environment

Job summary

Abercrombie & Fitch Co. in New York seeks a Store Manager to lead a busy location, oversee staffing, training and development, and ensure brand presentation and exceptional customer engagement.

You will coach associates, manage scheduling and payroll, supervise inventory and omni-channel operations, analyze reports, and protect store assets while upholding company values. This role requires 2+ years of store management and a passion for fashion and customer service.

Qualifications

• 2+ years of store management experience or supervisory experience in a customer-facing role.
• Proven ability to drive business results in a fast-paced retail environment.
• Excellent communication, leadership and interpersonal skills.
• Strong ability to build relationships and collaborate effectively.
• Proven results in assessing and developing talent.

Responsibilities

• Oversee salesfloor and stockroom operations with a focus on excellent customer service.
• Coach staff to demonstrate product knowledge and brand awareness to drive sales.
• Ensure all visual displays adhere to Brand and Corporate direction.
• Recruit, hire, and train management and non-management associates.
• Conduct staffing and scheduling operations and payroll management.
• Oversee inventory, replenishment, stockroom, and omni-channel operations.
• Analyze reporting to inform decision making.
• Protect store assets and oversee store maintenance.
• Perform opening and closing routines.
• Operate Register/Point of Sale systems.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Leadership

Customer service

Communication

Staff development

Retail operations

Tools

POS systems

Job description

Abercrombie & Fitch Co. in New York seeks a Store Manager to lead a busy location, oversee staffing, training and development, and ensure brand presentation and exceptional customer engagement.

You will coach associates, manage scheduling and payroll, supervise inventory and omni-channel operations, analyze reports, and protect store assets while upholding company values. This role requires 2+ years of store management and a passion for fashion and customer service.