Store Manager: Lead Retail Ops & Customer Experience

City Auto Glass, inc.; Newton (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Weekly pay bonus

Benefits package

Tuition reimbursement

Paid training

Health coverage

Job summary

Safelite Group, Inc. is seeking a Store Manager to lead daily retail operations, ensuring high-quality service and a memorable customer experience.

You will supervise staff, manage scheduling, inventory, and cash handling, while driving performance against KPIs and compliance standards. The role emphasizes coaching, safety, and consistent wins in customer satisfaction, with opportunities for growth, training, and competitive compensation.

Qualifications

• High School Diploma or equivalent required. Leadership/supervisory experience preferred (5–7 years).
• Valid state-issued driver’s license required.
• 3+ years leadership experience with incentive-based performance.
• 3–5 years of retail/service center experience; automotive background preferred.

Responsibilities

• Oversee daily store operations, including opening/closing, scheduling, and cash handling to ensure smooth workflow.
• Drive team performance to meet KPI targets and company goals (NPS, Time to Serve, conversions, quality).
• Ensure technicians maintain SafeTech certification and deliver quality installs/repairs.
• Provide guidance on vehicle maintenance and materials display in collaboration with marketing.
• Respond promptly to customer complaints and warranty issues; perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Coaching

Driver's license

Microsoft Office

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Web applications

Office equipment

Job description

Safelite Group, Inc. is seeking a Store Manager to lead daily retail operations, ensuring high-quality service and a memorable customer experience.

You will supervise staff, manage scheduling, inventory, and cash handling, while driving performance against KPIs and compliance standards. The role emphasizes coaching, safety, and consistent wins in customer satisfaction, with opportunities for growth, training, and competitive compensation.