Store Manager - West End

Triwill Group; Boston (MA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Up to 10 days of Paid Time Off

401(k) Retirement Plan

Free shift cookie and beverage

50% Off employee discount

Commuter benefits with pre‑tax savings

Job summary

Chip City in Boston is seeking a Store Manager to lead the guest experience and daily store operations. You’ll coach Cookie Crew Members, uphold brand standards, and foster a positive, collaborative culture.

You will manage openings and closings, ensure quality and presentation of cookies and beverages, drive sales for boxes and seasonal offerings, and track KPIs to improve service. This hands-on leadership role requires clear communication and a passion for customer-focused service.

Qualifications

• 1–2 years of supervisory or management experience in food service, retail, hospitality, or similar environment.
• Strong leadership skills, motivates, coaches, and leads by example.
• Excellent communication skills, clear, friendly, confident, and solution oriented.
• Experience in a fast‑paced, high‑volume environment.
• Strong understanding of food safety and sanitation practices.
• Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure.
• Comfortable using POS systems, scheduling tools, and basic reporting.
• Passion for creating memorable, customer focused experiences.
• Holds a Food Protection Certification (or is willing to obtain one where required).
• Successfully completes all training programs to uphold Chip City standards.

Responsibilities

• Lead with a customer‑first mindset, ensuring warm, memorable interactions for every guest.
• Recruit, train, coach, and inspire Cookie Crew Members to deliver exceptional customer experiences.
• Oversee daily store operations, ensuring smooth opening, midday, and closing routines.
• Promote and drive sales for cookie boxes, beverages, merchandise, and seasonal offerings.
• Track KPIs and identify opportunities to improve sales and service.
• Build effective weekly schedules that balance labor needs, team availability, and business demands.
• Manage callouts and shift coverage to maintain smooth operations.
• Monitor labor costs and adjust when necessary while maintaining service levels.
• Oversee inventory management, including ordering, receiving, stock rotation, and waste control.
• Keep all equipment operational, performing routine checks and submitting timely maintenance requests.
• Communicate clearly and consistently with the Multi Unit Manager and team.
• Uphold all Chip City policies, procedures, and brand standards.
• Ensure compliance with cash handling, safety, and security protocols.

Skills

Leadership

Communication

Customer service

Multitasking

Food safety

POS systems

Scheduling tools

Team development

Problem solving

Tools

POS systems

Job description

Summary of Role – Lead the Chip City Experience

At Chip City, we’re all about Cookies, Customers, and Culture. As a Store Manager, you play a key role in shaping the guest experience and supporting daily store operations. You’ll lead by example—bringing positivity, precision, and professionalism to every shift. Store Managers support and guide Cookie Crew Members, uphold brand standards, and ensure smooth, efficient operations. With a focus on teamwork, quality, and customer service, you’ll help create an environment where guests feel welcomed and team members feel empowered. This role is ideal for someone who enjoys hands‑on leadership, clear communication, and building a strong, collaborative store culture.

Primary Responsibilities

Guest Experience & Hospitality

• Lead with a customer‑first mindset, ensuring warm, memorable interactions for every guest
• Maintain Chip City’s hospitality standards across all touchpoints — in‑store, pickup, and delivery
• Resolve guest concerns with empathy, professionalism, and speed

Team Leadership & Development

• Recruit, train, coach, and inspire Cookie Crew Members to deliver exceptional customer experiences
• Model positive energy, professionalism, and teamwork at all times
• Conduct performance check‑ins, deliver feedback, and support ongoing development
• Foster an inclusive, supportive, and fun work culture

Operations & Execution

• Oversee daily store operations, ensuring smooth opening, midday, and closing routines
• Ensure cookies and beverages meet Chip City quality, freshness, and presentation standards
• Lead and support accurate production planning to meet customer demand

Sales & Business Performance

• Promote and drive sales for cookie boxes, beverages, merchandise, and seasonal offerings
• Execute marketing initiatives, loyalty program promotions, and limited‑time flavor launches
• Track key performance indicators (KPIs) and identify opportunities to improve sales and service

Staffing & Scheduling

• Build effective weekly schedules that balance labor needs, team availability, and business demands
• Manage callouts and shift coverage to maintain smooth operations
• Monitor labor costs and adjust when necessary while maintaining service levels

Inventory & Equipment

• Oversee inventory management, including ordering, receiving, stock rotation, and waste control
• Keep all equipment operational, performing routine checks and submitting timely maintenance requests

Communication & Compliance

• Communicate clearly and consistently with the Multi Unit Manager and team
• Uphold all Chip City policies, procedures, and brand standards
• Ensure compliance with cash handling, safety, and security protocols

Required Skills & Experience

• 1–2 years of supervisory or management experience in food service, retail, hospitality, or similar environment
• Strong leadership skills, motivates, coaches, and leads by example
• Excellent communication skills, clear, friendly, confident, and solution oriented
• Experience in a fast‑paced, high‑volume environment
• Strong understanding of food safety and sanitation practices
• Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure
• Comfortable using POS systems, scheduling tools, and basic reporting
• Passion for creating memorable, customer focused experiences
• Holds a Food Protection Certification (or is willing to obtain one where required)
• Successfully completes all training programs to uphold Chip City standards

Physical Requirements

• Able to stand for extended periods and operate a cash register or related equipment
• Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodation
• Comfortable performing repetitive motions for extended periods
• Able to work in a warm, fast‑paced environment around commercial ovens and baking equipment
• Flexible availability, including early mornings, evenings, weekends, and holidays

Benefits + Perks

• Medical, Dental, and Vision insurance plans
• Up to 10 days of Paid Time Off (PTO)
• 401(k) Retirement Plan
• Free shift cookie and beverage
• 50% Off employee discount
• Commuter benefits with pre‑tax savings

Pay Range: $23.00 - $25.00 per hour + bonus potential