Cookie Crew Member: Delight Guests & Bake Happiness

Chip City; Central Valley (UT); On-site; USD 22,000 - 23,000; Full time

Job summary

Chip City is seeking a Cookie Crew Member to greet guests, share cookie recommendations, and deliver a memorable customer-focused experience. You will help bake and serve our signature cookies to high standards, craft hot and cold beverages, and promote Chip City favorites with energy and pride.

Ideal candidates are friendly, reliable, and able to multitask in a fast-paced bakery setting while upholding food safety and guest satisfaction. Training provided.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Passion for customer service and creating memorable guest experiences.
• Strong communication skills—friendly, clear, and confident.
• Adheres to all food safety and sanitation procedures.
• Works quickly, efficiently, and kindly in a fast-paced environment.
• Holds a Food Protection Certification (or willing to obtain one).
• Successfully completes all training programs to uphold Chip City standards.

Responsibilities

• Lead with a customer-obsessed mindset by creating warm, memorable interactions and ensuring every guest feels valued from the moment they walk in.
• Bake happiness daily by preparing, baking, and serving our signature cookies to Chip City’s high standards of quality and freshness.
• Craft and serve hot and cold beverages — from coffee to specialty drinks — ensuring every order is customized for each guest.
• Be a true cookie expert by sharing your knowledge of flavors, ingredients, and pairings with energy, pride, and enthusiasm.
• Spread the sweetness by promoting and upselling cookie boxes, beverages, merchandise, and other Chip City favorites.
• Process orders and payments quickly and accurately through the POS system — all while multitasking and maintaining a welcoming attitude.
• Let guests know about our loyalty program, Chip City app, and email promos to keep the cookie love going.
• Keep service areas stocked, organized, and ready for action, even during the busiest rushes.
• Maintain a clean, safe, and welcoming environment across the counter, kitchen, and storefront.
• Clean and sanitize equipment, utensils, and workspaces to meet all health and safety standards.
• Stock and organize supplies and retail products, keeping inventory accurate and fresh.
• Carefully prepare pickup, delivery, and catering orders to ensure every cookie leaves the shop perfect.
• Monitor equipment like ovens and freezers, and promptly report any issues.
• Communicate openly with managers and teammates to keep the store running smoothly.
• Jump in wherever needed — multitasking and teamwork make the dream (and the cookie) work!

Skills

Customer service

Communication

Food safety

Teamwork

Fast-paced environment

Education

High school diploma

Tools

POS system

Job description

Chip City is seeking a Cookie Crew Member to greet guests, share cookie recommendations, and deliver a memorable customer-focused experience. You will help bake and serve our signature cookies to high standards, craft hot and cold beverages, and promote Chip City favorites with energy and pride.

Ideal candidates are friendly, reliable, and able to multitask in a fast-paced bakery setting while upholding food safety and guest satisfaction. Training provided.