Store Manager: Lead Growth, Team & Customer Experience

REI; Glendale (AZ); On-site; USD 76,000 - 95,000; Full time

Job summary

REI in Glendale seeks a Store Manager to lead daily store operations, drive profitability, and deliver exceptional service. You will manage a multi-million dollar sales volume and develop Sales Managers and Shop Service Managers to meet sales and service goals.

The role emphasizes growth, employee engagement, and a customer-centric culture, with a focus on inspiring staff and integrating REI’s stewardship values into daily practice.

Qualifications

• 3-5 years of retail store management experience (preferred).
• Enjoys communicating and building relationships, both inside and outside the organization.
• Open to feedback and other viewpoints in the spirit of supporting the business.
• Uses business understanding, innovative thinking, and sound judgment to solve problems.
• Makes solid recommendations by combining information from various sources.
• Produces quality work by setting effective goals and establishing priorities.
• Organizes and uses resources to meet deadlines, keeps others in the loop about plans and progress.
• Engages and influences others to accomplish worthwhile organizational goals.

Responsibilities

• Develop and achieve short and long-term retail plans.
• Manage and delegate planned priorities to Sales Managers and Shop Service Managers.
• Create a positive employee experience focused on engagement and retention.
• Use store reports to identify strategies for improving metrics.
• Oversee store's profitability and financial budgeting.
• Monitor inventory levels, facilities, and other assets.
• Engage in local organizations and community events.
• Inspire a customer-centric culture by recognizing and rewarding team.
• Develop top performers and evaluate performance.
• Build teams through effective employee development, involvement, and communication.

Skills

Retail leadership

Relationship building

Feedback orientation

Problem-solving

Goal setting

Resource management

Communication

Influence others

Job description

REI in Glendale seeks a Store Manager to lead daily store operations, drive profitability, and deliver exceptional service. You will manage a multi-million dollar sales volume and develop Sales Managers and Shop Service Managers to meet sales and service goals.

The role emphasizes growth, employee engagement, and a customer-centric culture, with a focus on inspiring staff and integrating REI’s stewardship values into daily practice.