Store Manager: Lead Growth & Customer Experience

Miniso; Madison (WI); On-site; USD 26,000 - 41,000; Full time

Job summary

Miniso in Madison, WI is seeking a Store Manager to lead a vibrant team and deliver a world-class customer experience. You will drive daily operations, merchandising standards, inventory control, and staff development while promoting the store's membership program to foster loyalty and growth.

You will report to the Area/District Manager, manage labor, scheduling, cash handling, and ensure compliance with SOPs. Relocation/travel may be required to support multiple locations.

Qualifications

• 3+ years of experience in retail management
• Proven successful experience in retail management
• Strong leadership, organizational, and customer management skills
• Excellent communication and interpersonal abilities
• Ability to relocate or manage additional stores based on business needs
• Ability to travel between locations is required.

Responsibilities

• Lead a dynamic team reporting to Area/District Manager including Assistant Store Manager, Shift Leads, and Sales Associates
• Promote Miniso mission and core values in every aspect of the role
• Ensure seamless store execution with outstanding customer service, merchandising standards, SOP adherence, and sales performance
• Promote and drive engagement with the store’s membership program to foster loyalty
• Oversee all store operations and performance to develop employees
• Meet sales goals by training, motivating, mentoring, and giving feedback to the team
• Recruit, hire, train, and retain top talent and create career paths
• Uphold store standards while driving profitability through sales strategies and expense management
• Manage cash-handling tasks and maintain a clean, safe environment
• Coordinate with Area/District Manager and HR on performance and relations
• Operate computers, printers, and schedules; keep store clean and organized
• Drive inviting store environment with compliant visual displays
• Strategize to boost store presence, traffic, and sales performance
• Address and resolve issues from staff and customers promptly

Skills

Leadership

Customer service

Sales driving

Staff development

Communication

Multitasking

Education

High school diploma

Associate degree or higher (preferred)

Tools

POS system

Job description

Miniso in Madison, WI is seeking a Store Manager to lead a vibrant team and deliver a world-class customer experience. You will drive daily operations, merchandising standards, inventory control, and staff development while promoting the store's membership program to foster loyalty and growth.

You will report to the Area/District Manager, manage labor, scheduling, cash handling, and ensure compliance with SOPs. Relocation/travel may be required to support multiple locations.