Store Manager: Lead Customer Experience & Growth

Ann-Taylor-04806202; United States; On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community philanthropic partnerships

Job summary

Ann Taylor in Williamsburg, VA is seeking a Store Manager to lead customer and associate experiences, drive profitability, and ensure visual standards across the store. You will coach the team, manage day-to-day operations, and build an inclusive culture while leveraging technology and reporting.

The role requires 2+ years in retail management, strong leadership and communication, and a hospitality mindset. Regular/full-time position with competitive pay and benefits.

Qualifications

• 2+ years retail Store Manager or service industry experience (preferred).
• Hospitality mindset when engaging with customers and associates.
• Strong people management skills and an ability to develop talent.
• Effective leadership, interpersonal, and communication skills.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to develop strategies and create action plans to drive results.
• Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training, coaching, and talent development.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Develop a strong operational dynamic within the team to achieve store goals.
• Promote in-store community events and philanthropic partnerships.
• Use tools and reporting to oversee store profitability, effective budgeting, and payroll.
• Analyze reporting to develop short and long-term retail plans.
• Manage the day-to-day operations of the store, including opening and closing.

Skills

Leadership

Customer focus

People management

Communication

Hospitality mindset

Technology proficient

POS system

Tools

POS system

Job description

Ann Taylor in Williamsburg, VA is seeking a Store Manager to lead customer and associate experiences, drive profitability, and ensure visual standards across the store. You will coach the team, manage day-to-day operations, and build an inclusive culture while leveraging technology and reporting.

The role requires 2+ years in retail management, strong leadership and communication, and a hospitality mindset. Regular/full-time position with competitive pay and benefits.