Store Manager: Lead Customer Experience & Growth

Ann Taylor; Gilroy (CA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Monthly bonuses

Employee discounts

Professional development

Community partnerships

Job summary

Ann Taylor Store Manager position in Gilroy, CA leads customer and associate experiences in a busy, welcoming store. You drive profitability by focusing on customer service, operations, visuals, and community engagement, while coaching your team to reach their full potential.

You will ensure a seamless omnichannel experience, hire and develop store staff, and create an inclusive environment where everyone feels valued. The role includes opening/closing and managing daily activities.

Qualifications

• 2+ years retail Store Manager or service industry experience.
• Hospitality mindset in customer and team interactions.
• Strong people management and talent development.
• Effective leadership, interpersonal, and communication skills.
• Technology proficient; able to operate a POS system.
• Strong business acumen with ability to develop strategies and drive results.
• Organizational skills to delegate and meet deadlines.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Inspire and coach associates to build genuine customer connections.
• Use technology for seamless omnichannel shopping.
• Hire and build store team through training and development.
• Create an inclusive store environment for all associates.
• Develop a strong operational dynamic to achieve goals.
• Promote in-store community events and partnerships.
• Oversee profitability, budgeting, and payroll.
• Analyze reporting to plan short and long-term retail goals.
• Manage day-to-day store operations including opening/closing.

Skills

Retail management

Hospitality mindset

People management

Leadership

Communication skills

Tech proficient

Business acumen

Organizational skills

Tools

POS system

Job description

Ann Taylor Store Manager position in Gilroy, CA leads customer and associate experiences in a busy, welcoming store. You drive profitability by focusing on customer service, operations, visuals, and community engagement, while coaching your team to reach their full potential.

You will ensure a seamless omnichannel experience, hire and develop store staff, and create an inclusive environment where everyone feels valued. The role includes opening/closing and managing daily activities.