Store Manager in Training

Insomnia Cookies; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a rapidly growing and nationally recognized company as a Store Manager in Training in Pittsburgh! You will oversee daily operations, train staff, and ensure exceptional customer service in a fun and exciting environment. With competitive pay, excellent benefits, and opportunities for growth, this role is perfect for hospitality-focused individuals eager to make a difference. Enjoy perks like free cookies and a supportive team atmosphere while contributing to a beloved brand known for its warm, delicious cookies. If you're ready to take your career to the next level, apply now!

Benefits

Market Competitive Hourly Compensation

Eligibility for End-of-Period Store Bonus

Comprehensive Benefits

$25 Monthly Cellphone Stipend

10 Days Paid Vacation

2 Paid Insomnia Personal Days

Job Stability

Growth and Promotion Opportunities

Fun Team Environment

Free Cookies with Every Shift

Qualifications

• 1+ years of supervisory experience in a restaurant or retail environment.
• Experience in conducting interviews for hourly staff.

Responsibilities

• Supervise and train team members engaged in cookie sales.
• Conduct initial interviews for potential new hires.

Skills

Supervisory Experience

Point of Sale (POS) Systems

MS Office Proficiency

Customer Service Excellence

Interviewing Skills

Tools

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Pittsburgh, PA (Oakland) location. We are seeking hospitality-focused individuals eager to join our industry-leading, rapidly growing, and nationally recognized company!

Our MIT perks & compensation:

• Market competitive hourly compensation
• Eligibility for end-of-period store bonus
• Excellent comprehensive benefits starting the 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• A fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when the Store Ops Manager (GM) is not present
• Supervise, train, and coach 2-5 team members engaged in cookie sales and customer deliveries
• Lead onboarding and initial training for new hourly staff
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders, and Delivery Drivers) in the manager's absence
• Support Store Ops Manager with ordering, inventory control, and scheduling
• Hold staff accountable to Insomnia Cookies' standards (baking, uniform, company policies, etc.)
• Upselling and ensuring overall customer service excellence—making sure all team members are upselling and providing the best service

Desired skills and experience:

• At least 1 year of supervisory experience in a restaurant or retail store
• Experience conducting in-person interviews for hourly support staff
• Experience with Point of Sale (POS) systems
• Proficiency with MS Office, Word, and our Applicant Tracking System
• Ability to work a 4-5 day work week with 1-2 mid-to-late shifts (Thurs-Sun)
• Must be 18 years or older and legally eligible to work in the U.S.

About us:

Insomnia Cookies was founded in a college dorm room by Seth Berkowitz. Over 20 years later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers craving Insomnia's warm, delicious cookies all day and late into the night. With over 300 stores worldwide, our flagship in Philadelphia, Pa., and a rapidly expanding shipping and gifting portfolio, we are revolutionizing the cookie game by truly "Imagining What's Possible"!

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