Store Manager in Training

Insomnia Cookies; West Chicago (IL); On-site; USD 25,485 - 28,929; Full time

Benefits offered by this job

End-of-period store bonus eligibility

Benefits begin 60 days after hire

$25 monthly cellphone stipend

10 vacation days + 2 Insomnia Personal

Free cookies with every shift

Job summary

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at the Chicago - Taylor St. store. You will lead onboarding, supervise 2–5 team members, and act as Manager-on-Duty when the GM is absent, helping ensure excellent service.

The role emphasizes growth opportunities, a fun team environment, and the chance to advance within a rapidly growing company that values hospitality and customer experience.

Qualifications

• At least 1 year of supervisory experience in restaurant or retail.
• Experience conducting in-person interviews for hourly staff.
• Prior Point of Sale (POS) systems experience.
• Ability to use MS Office and our Applicant Tracking System.

Responsibilities

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager is not present.
• Supervise, train and coach 2–5 team members in both cookie sales and deliveries.
• Lead onboarding and initial training for new hourly staff.
• Conduct initial interviews for potential hires in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards and service levels.
• Drive upselling and exceptional customer service across the team.

Skills

Supervisory experience

Interviewing hourly staff

POS experience

MS Office

Applicant Tracking System

4–5 day work week

18+ eligibility to work

Tools

POS systems

Job description

• Pay rate: $18.50 - $21.00/hr


• Eligibility for end of period store bonus


• Excellent comprehensive benefits 1st day of the month after 60 days of employment


• $25.00 monthly cellphone stipend


• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness


• Job stability with a rapidly growing and reputable company


• Achievable growth/promotion opportunities


• You get to work in a fun, exciting team environment


• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present


• Lead new hourly staff onboarding and initial training


• Support Store Ops Manager with ordering, inventory control and scheduling


• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Chicago - Taylor St. store! We are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation:

• Pay rate: $18.50 - $21.00/hr


• Eligibility for end of period store bonus


• Excellent comprehensive benefits 1st day of the month after 60 days of employment


• $25.00 monthly cellphone stipend


• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness


• Job stability with a rapidly growing and reputable company


• Achievable growth/promotion opportunities


• You get to work in a fun, exciting team environment


• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present


• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries


• Lead new hourly staff onboarding and initial training


• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence


• Support Store Ops Manager with ordering, inventory control and scheduling


• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.)


• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service

Desired skills/experience:

• At least 1 year of experience in a supervisory role within a restaurant or retail store


• Prior experience conducting in-person interviews of hourly support staff


• Prior Point of Sale (POS) systems experience


• Ability to utilize MS Office, Word and our Applicant Tracking System


• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)


• Must be 18 years of age or older and have legal eligibility for employment in the United States

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly Imagining What’s Possible!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.