Store Manager II: Lead Growth & Customer Experience

TD Bank; Wolfeboro Falls (NH); On-site; USD 91,000 - 136,000; Full time

Job summary

TD Bank in Wolfeboro Falls, NH, seeks a Store Manager II to drive growth and profitability across a consumer banking portfolio. You will lead a store team, deepen customer relationships and refer to specialists for solutions while delivering an exemplary employee and customer experience.

Responsibilities include talent development, loan origination, risk awareness and regulatory compliance, with a focus on strategic store goals and community engagement.

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required.
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies.
• 4+ years of proven leadership and coaching experience required.
• Small Business and Consumer lending experience required.
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security.
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficient with Microsoft Office suite.

Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
• Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria).
• Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results.
• Accountable for achieving both Store and individual performance metrics.
• Ability to manage multiple store locations and/or a diverse and complex customer base, if required.
• Acts as peer mentor to developing store managers.
• Requires deep expert knowledge of the business, banking and bank operations.
• Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps.
• Provides coaching, mentorship and guidance to others within area of expertise.
• Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational).
• Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners.
• Originates loan applications, handles Conditions of Lending and conducts loan closings.
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Skills

Leadership

Coaching

Financial analysis

Customer service

Presentation

Education

Undergraduate degree or equivalent experience

4+ years related experience

Small Business and Consumer lending experience

Tools

Microsoft Office

Job description

TD Bank in Wolfeboro Falls, NH, seeks a Store Manager II to drive growth and profitability across a consumer banking portfolio. You will lead a store team, deepen customer relationships and refer to specialists for solutions while delivering an exemplary employee and customer experience.

Responsibilities include talent development, loan origination, risk awareness and regulatory compliance, with a focus on strategic store goals and community engagement.