Store Manager II: Growth & Customer Experience Lead

TD; Easton (Northampton County); On-site; USD 91,000 - 136,000; Full time

Job summary

TD Bank is seeking a Store Manager II in Easton, Pennsylvania to lead a Consumer Banking store and drive deposits, loans, and fees while delivering a legendary Employee and Customer Experience. You will mentor a store team and collaborate with Specialists to meet client needs and grow the business.

Responsibilities include hiring, coaching, and developing staff, managing operations, and maintaining risk controls to achieve store goals.

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years related experience in retail, customer service and/or financial services, with supervisory/leadership coaching.
• 4+ years of proven business development skills and strategy execution.
• 4+ years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of TD product lines and store operations.
• Strong financial analysis skills.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office suite.
• Notary License (preferred).

Responsibilities

• Provide people management leadership by hiring talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)
• Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
• Accountable for achieving both Store and individual performance metrics
• Ability to manage multiple store locations and/or a diverse and complex customer base, if required
• Acts as peer mentor to developing store managers
• Requires deep expert knowledge of the business, banking and bank operations
• Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps
• Provides coaching, mentorship and guidance to others within area of expertise
• Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational)
• Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
• Originates loan applications, handles Conditions of Lending and conducts loan closings
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Skills

People management

Leadership

Analytical skills

Communication skills

Education

Undergraduate degree

Job description

TD Bank is seeking a Store Manager II in Easton, Pennsylvania to lead a Consumer Banking store and drive deposits, loans, and fees while delivering a legendary Employee and Customer Experience. You will mentor a store team and collaborate with Specialists to meet client needs and grow the business.

Responsibilities include hiring, coaching, and developing staff, managing operations, and maintaining risk controls to achieve store goals.