Store Leader II: Drive Sales & Service Excellence

FedEx; Florida; On-site; USD 42,000 - 56,000; Full time

Job summary

FedEx Office is seeking a Store Manager I or II in Florida to lead day-to-day operations at a lower complexity store. You will gain hands-on supervisory experience, learn to drive sales, and model Purple Promise service while delivering operational excellence.

This role includes owning business outcomes and developing a strong team to meet goals. You will coach staff, manage customer experiences, and ensure compliance with SOPs, financials, safety, and scheduling.

Qualifications

• Associates degree or some college preferred.
• High school diploma or GED required.
• 2+ years of related experience (retail, service, hospitality, military) preferred.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.

Responsibilities

• Model FedEx Office values to customers and team members.
• Coach and teach your team and ensure they have tools to support goals.
• Develop solutions for business, complex customers, and partners.
• Ensure an exceptional store experience aligning with the FedEx brand.
• Train, develop, retain, and performance-manage direct reports.

Skills

Customer service

Team leadership

Communication

Time management

Education

Associate degree or some college preferred

High school diploma or GED

Tools

Microsoft Office

Job description

FedEx Office is seeking a Store Manager I or II in Florida to lead day-to-day operations at a lower complexity store. You will gain hands-on supervisory experience, learn to drive sales, and model Purple Promise service while delivering operational excellence.

This role includes owning business outcomes and developing a strong team to meet goals. You will coach staff, manage customer experiences, and ensure compliance with SOPs, financials, safety, and scheduling.