Store Manager I - Lead Service & Store Ops Excellence

FedEx; Richmond (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

FedEx Office in Richmond, TX is seeking a Store Manager I/II to oversee day-to-day operations and develop a high-performing team at a lower to mid-level store. You will drive sales, model the Purple Promise service, and ensure operational excellence while growing leadership capabilities for future advancement.

You will lead store activities, manage personnel, and maintain financial controls. This role emphasizes customer experience and teamwork in a fast-paced retail environment.

Qualifications

• Associates Degree or some college preferred.
• High school degree or GED required.
• 2+ years of related experience (retail, service, hospitality, military), prior supervisory experience preferred.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

Responsibilities

• Understand and model FedEx Office values to customers and team members
• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
• Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for our key customers
• Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
• Use FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports
• Interact with your supervisor to seek guidance, coaching and direction and elevate issues and questions as needed for the successful running of your business
• Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets
• Accomplish regular daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits
• Take active ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management
• Utilize Quality Improvement tools in order to improve the business, share ideas and continue to innovate
• Be flexible with your schedule - your work hours will be based on business needs and store operating hours
• All other duties as needed or required

Skills

Retail/Service Experience

Supervisory Experience

Education

Associates Degree or some college preferred

High school degree or GED required

Tools

Microsoft Office Suite: Word, PowerPoint, Outlook, Excel

Job description

FedEx Office in Richmond, TX is seeking a Store Manager I/II to oversee day-to-day operations and develop a high-performing team at a lower to mid-level store. You will drive sales, model the Purple Promise service, and ensure operational excellence while growing leadership capabilities for future advancement.

You will lead store activities, manage personnel, and maintain financial controls. This role emphasizes customer experience and teamwork in a fast-paced retail environment.