Store Manager I: Guest Experience & Sales Leader

FedEx Office; Tulsa (OK); On-site; USD 52,000 - 66,000; Full time

Job summary

FedEx Office Store Manager I/II is responsible for leading store operations, coaching team members and driving sales with a focus on customer experience. You will learn to manage financials, scheduling, and compliance while modeling FedEx Office values and delivering excellent service.

This role often serves as a hands‑on supervisor with opportunities for career growth. You will develop supervisory experience, own key operational processes, and build a high‑performing team aligned with company

Qualifications

• Associates degree or some college preferred.
• High school diploma or GED required.
• 2+ years of related experience, supervisory experience preferred.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.

Responsibilities

• Model FedEx Office values to customers and team members.
• Coach and develop your team and ensure they have the tools and information needed to support company goals.
• Ensure an exceptional store experience that engages and retains customers and team members.
• Take ownership of store controls including SOPs, financials, safety, scheduling and compliance.
• Drive sales and operational excellence to meet financial and customer targets.
• Maintain flexibility with schedule based on business needs and store hours.

Skills

Team leadership

Coaching

Customer service

Communication

Education

Associates degree or some college preferred

High school diploma or GED required

Tools

Microsoft Office

Job description

FedEx Office Store Manager I/II is responsible for leading store operations, coaching team members and driving sales with a focus on customer experience. You will learn to manage financials, scheduling, and compliance while modeling FedEx Office values and delivering excellent service.

This role often serves as a hands‑on supervisor with opportunities for career growth. You will develop supervisory experience, own key operational processes, and build a high‑performing team aligned with company