Retail Store Manager II

FedEx Office; Capitola (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

FedEx Office in Capitola, CA is seeking a Store Manager I/II to lead daily store operations, develop and coach a small team, and deliver Purple Promise service. You will own the store's performance, drive sales, manage customer experiences, and implement company standards with a hands-on approach.

The role emphasizes leadership, problem solving, and operational excellence in a low- to mid-complexity environment, with growth opportunities toward higher-volume stores.

Responsibilities

• Understand and model FedEx Office values to customers and team members
• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
• Collaborate with supervisors to create solutions for your business, complex customers, host partnerships and commercial sales
• Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
• Use FedEx Office tools to select, train, develop, retain and performance manage your direct reports

Job description

POSITION SUMMARY

As the Store Manager I or II, you will have a hands-on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise and a clear understanding of the business operations, and create and develop great teams. The Store Manager I and II roles are also required to perform all functions normally performed by a store team member. Also, as Store Managers you will have an opportunity to own your business in driving sales, modeling Purple Promise service and delivering operational excellence. These foundational experiences will provide the skills needed for a future career managing a store with higher volume and a larger team of direct reports.

GENERAL DUTIES AND RESPONSIBILITIES

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Understand and model FedEx Office values to customers and team members
• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
• Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for our key customers
• Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
• Use FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports
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