Store Manager II — Lead Sales & Operations

FedEx; Holland Charter Township (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

FedEx Office is seeking a Store Manager to lead operations and develop a capable team at a lower-complexity store. You will own the business by driving sales, modeling Purple Promise service, and ensuring operational excellence. This hands-on role offers growth toward managing larger stores and teams.

You will coach staff, manage daily tasks such as inventory, banking, and reports, and ensure adherence to SOPs while maintaining strong customer focus and teamwork.

Qualifications

• Associates degree or some college preferred.
• High school degree or GED required.
• 2+ years of related experience (retail, service, hospitality, military) preferred.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.

Responsibilities

• Understand and model FedEx Office values to customers and team members.
• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs.
• Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales.
• Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience.
• Use FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports.
• Interact with your supervisor to seek guidance, coaching and direction and elevate issues and questions as needed for the successful running of your business.
• Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets.
• Accomplish regular daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits.
• Take active ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws.
• Utilize Quality Improvement tools to improve the business and share ideas.

Skills

Supervisory experience

Education

Associates Degree or some college

High school degree or GED

Tools

Microsoft Office (Word/PowerPoint/Outlook/Excel)

Job description

FedEx Office is seeking a Store Manager to lead operations and develop a capable team at a lower-complexity store. You will own the business by driving sales, modeling Purple Promise service, and ensuring operational excellence. This hands-on role offers growth toward managing larger stores and teams.

You will coach staff, manage daily tasks such as inventory, banking, and reports, and ensure adherence to SOPs while maintaining strong customer focus and teamwork.