STORE MANAGER | HOSPITALITY LEADER & TEAM BUILDER

FIVE LAKES COFFEE, INC.; Kendallville (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Free shift drink

40% off apparel and store products

Matching 401K after 90 days

Training: 8-12 weeks

Job summary

Five Lakes Coffee in Kendallville, IN seeks a Store Manager who will lead the floor, build a strong team, and uphold hospitality as a core value. This role blends people leadership with operational responsibility and a focus on guest experience in a fast-paced store environment.

You will recruit, coach, and develop shift leaders, manage staffing and schedules, and ensure standards are consistently met while driving store performance and profitability.

Qualifications

• Character and ownership are valued in this role.
• Hospitality mindset is essential for guest experiences.
• Courage to coach people and develop leaders is required.
• Ability to stay calm and act decisively under pressure.

Responsibilities

• Build the team by recruiting, hiring, training, recognizing, and developing dependable shift leaders.
• Lead the floor during busy periods, set priorities, and protect warmth and service quality.
• Protect standards by keeping drinks accurate and routines clear.
• Care for the business by building schedules, managing labor, reducing waste, and understanding store results.
• Live the Five Lakes values—treat guests and teammates with dignity, honesty, and gratitude.
• Recruit, hire, train, recognize, coach, and develop dependable shift leaders.

Skills

Leadership

Hospitality

Staff management

Coaching

Job description

Full Time Kendallville, IN, US

4 days ago Requisition ID: 1012

Salary Range: $20.00 To $25.00 Hourly

STORE MANAGER // HOSPITALITY LEADER & TEAM BUILDER // Kendallville, IN

Build the team. Lead the floor. Strengthen the Store .

Five Lakes Coffee is looking for a Store Manager who wants meaningful responsibility - not only a management title. This is a people-building, floor-leading hospitality job with responsibility for the health of the complete coffee house.

About Five Lakes

Five Lakes Coffee is a family-owned coffee company serving communities in Michigan and Indiana. Our LAKES values are to love and value people, act with integrity, keep it simple, exceed expectations, and show gratitude. Our work is faith-informed and grounded in stewardship, respect, meaningful work, and practical care for people.

What unconditional hospitality means here

We care for the person in front of us whether the moment is easy or difficult. We expect dependable service for everyone and personal hospitality for the individual. That means noticing, listening, staying curious, and helping guests and team members feel valued without keeping score.

What this job really is

You will build the team, work on the floor, lead busy periods, coach employees, solve staffing problems, protect standards, understand the basic numbers, and prepare the store for tomorrow instead of merely surviving today.

We can teach

coffee, recipes, and Five Lakes systems. We need a leader who already brings character, ownership, humility, urgency, hospitality, and the courage to coach people.

Build the team

Recruit, hire, train, recognize, coach, and develop dependable shift leaders.

Lead the floor

See the whole store, set priorities, help where needed, and protect warmth during pressure.

Protect the standard

Keep drinks accurate, the store clean, routines clear, and problems addressed.

Care for the business

Build useful schedules, use labor responsibly, reduce waste, and understand store results.

Live the culture

Treat guests and employees with dignity, tell the truth, show gratitude, and follow through.

The honest reality

Most weeks average about 45 hours. Vacancies, call-offs, training, seasonal demand, or store recovery can create weeks near 60 hours. Early mornings, weekends, and changing needs are part of the job. Extended weeks should not become permanent; a successful manager builds staffing, leaders, routines, and support that return the store to a healthier condition.

You may thrive here if you

• Can be kind and clear at the same time.
• Want to lead an active store, not sit in an office.
• Will clean, stock, serve, make drinks, and work beside the team.
• Stay calm and present when the store is busy or short-staffed.
• Take feedback, tell the truth, and follow through.

This is probably not the right role if you

• Mainly want to focus on coffee craft.
• Avoid difficult employee conversations.
• Want authority without responsibility for results.
• Need perfect staffing before you can lead.
• Believe store work is beneath a manager.
• Prefer doing everything yourself instead of developing other leaders.

Base Pay: $20-$25 per hour

Free shift drink or coffee

40% off apparel and store products

Matching 401K after 90 days (for team members 21+)

Training: 8-12 weeks for an experienced external manager