Store Manager: Guest Experience & Team Growth

MINISO USA; Hamilton (OH); On-site; USD 26,000 - 41,000; Full time

Job summary

MINISO USA is seeking a Store Manager to run a busy store with energy and a focus on delivering a world-class customer experience. You will lead from the front, guide a team, and ensure smooth operations, sales performance, and strong merchandising.

This role requires strategic planning, labor optimization, inventory control, and membership program growth, while maintaining a safe, inviting store environment and developing talent for long-term success.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 3+ years of experience in retail management leading teams.

Responsibilities

• Lead a dynamic store team including Assistant Store Manager and sales staff.
• Deliver outstanding customer service and maintain merchandising standards.
• Drive sales performance, manage labor, inventory, and the membership program.
• Recruit, hire, train, and develop store talent and conduct performance evaluations.
• Maintain store standards, profitability, and compliance with procedures.

Skills

Retail management

Leadership

Customer service

Communication

Team coaching

Scheduling/ labor planning

Adaptability

Education

High school diploma or equivalent

Associate degree or higher in Business/Related field

Tools

POS systems

Computers & printers

Job description

MINISO USA is seeking a Store Manager to run a busy store with energy and a focus on delivering a world-class customer experience. You will lead from the front, guide a team, and ensure smooth operations, sales performance, and strong merchandising.

This role requires strategic planning, labor optimization, inventory control, and membership program growth, while maintaining a safe, inviting store environment and developing talent for long-term success.