Store Manager: Guest Experience & Team Growth

GameStop; Aurora (IN); On-site; USD 58,000 - 78,000; Full time

Job summary

The Store Manager at GameStop is responsible for all facets of store operations and directly influences guest experience by delivering best-in-class service and expert product knowledge. You will build a sales culture through personalized solutions, maintain a clean, organized environment, and promote loyalty through promotions and programs.

You will lead a retail team across scheduling, training, payroll, and performance feedback, ensure policy compliance, and drive store performance by meeting

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent; degree preferred in business/marketing/merchandising.
• At least 1 year of retail management experience.
• At least 3 years of retail sales/guest service/leadership experience preferred.
• Video game knowledge preferred.

Responsibilities

• Lead and manage store operations in a multiunit capacity.
• Provide best-in-class guest service and promote promotions.
• Schedule staff and ensure adequate coverage.
• Process guest purchases and returns using POS system.
• Maintain store in clean, organized condition per guidelines.
• Fulfill Omni-Channel orders daily.
• Protect assets with loss prevention practices.
• Recruit, interview, hire, and develop associates.
• Lead team to meet sales, profit, and shrink goals.

Skills

People skills

Leadership

Guest service

POS system

Time management

Cash handling

Retail math

Bilingual English/Spanish

Video game knowledge

Education

High school diploma or equivalent

Degree in business/marketing/merchandising preferred

Tools

POS system

Workday HR system

Job description

The Store Manager at GameStop is responsible for all facets of store operations and directly influences guest experience by delivering best-in-class service and expert product knowledge. You will build a sales culture through personalized solutions, maintain a clean, organized environment, and promote loyalty through promotions and programs.

You will lead a retail team across scheduling, training, payroll, and performance feedback, ensure policy compliance, and drive store performance by meeting