Store Manager: Lead Guest Experience & Growth

GameStop; Braintree (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

GameStop Store Manager position leads all facets of store operations, focusing on guest service, product knowledge, and a strong team culture. The role oversees a retail staff, adapts to store size and location, and drives sales and profitability through strategic leadership.

Responsibilities include payroll management, scheduling, inventory control, Omni‑Channel fulfillment, loss prevention, and maintaining a clean, engaging shopping environment to grow guest loyalty and repeat business.

Qualifications

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Responsibilities

• Lead store operations in a multiunit capacity.
• Provide best-in-class guest service and promote promotions.
• Support visual and operational elements and sales initiatives.
• Process guest purchases/returns using POS and ensure guest service.
• Respond to guest questions by phone or in person with courtesy.
• Promote loyalty programs and reservations offerings.
• Recruit, interview, hire, and develop associates.
• Ensure onboarding, training, and compliance before shifts.
• Schedule staff and manage breaks to maintain service levels.
• Approve payroll and track paid time off.
• Provide feedback and document performance in HR systems.
• Maintain clean, organized store areas and proper merchandising.
• Fulfill Omni‑Channel orders daily.
• Conduct inventory counts and control stock and losses.
• Balance cash, bank deposits, and closeouts accurately.
• Monitor shipments, packaging, and labeling; report discrepancies.

Skills

People skills

Guest service

Communication skills

Team leadership

Time management

Multitasking

Education

High school diploma or equivalent

Associate’s or Bachelor's degree (preferred)

Tools

POS system

Job description

GameStop Store Manager position leads all facets of store operations, focusing on guest service, product knowledge, and a strong team culture. The role oversees a retail staff, adapts to store size and location, and drives sales and profitability through strategic leadership.

Responsibilities include payroll management, scheduling, inventory control, Omni‑Channel fulfillment, loss prevention, and maintaining a clean, engaging shopping environment to grow guest loyalty and repeat business.