Store Manager: Guest Experience Leader

GameStop; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

GameStop is seeking a Store Manager to lead store operations, drive guest satisfaction, and oversee a team of associates. You will manage daily activities, ensure excellent customer service, and execute company policies across all functions.

You will also be responsible for training staff, handling payroll and schedules, maintaining store conditions, and contributing to sales and profitability in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree in business, marketing, merchandising, or related field preferred.

Responsibilities

• The Store Manager will manage and lead in a multiunit capacity.
• Provide and model best-in-class guest service: greet guests, answer questions, promote promotions, and upsell where appropriate.
• Support the total shopping environment, including visual/operational elements and guest relationships that drive sales and repeat business.
• Process guest purchases/returns using POS system accurately and courteously.
• Respond to guest questions by phone or in person with professional communication.
• Promote GameStop’s guest benefits such as reservations, trade-ins, and Pro Rewards.
• Recruit, interview, hire, develop, and retain high-performing associates.
• Ensure onboarding and training are completed before shifts; reinforce store policies, inventory control, LP practices, safety, and ethics.
• Communicate regularly with store associates and District Manager to implement initiatives and train staff.
• Schedule and manage staffing to ensure optimal guest service and adherence to guidelines.
• Approve payroll and manage paid time off and time edits.

Skills

Guest service

Communication

Leadership

POS system

Math skills

Team management

Education

High school diploma or equivalent

Associate/Bachelor’s in business or related field (preferred)

Job description

GameStop is seeking a Store Manager to lead store operations, drive guest satisfaction, and oversee a team of associates. You will manage daily activities, ensure excellent customer service, and execute company policies across all functions.

You will also be responsible for training staff, handling payroll and schedules, maintaining store conditions, and contributing to sales and profitability in a fast-paced retail environment.