Store Manager - Growth, Training & Customer Experience

Ocean State Job Lot; Bloomington (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Journeys in Bloomington is seeking a Store Manager-in-Training to recruit, hire, and train staff while driving sales and protecting assets.

You will oversee daily store operations, schedule staff, coach employees, manage loss prevention, and ensure excellent customer service in a fast-paced retail environment. The role offers growth opportunities within a family-like team at Journeys.

Qualifications

• 1–2 years retail sales experience
• Excellent interpersonal and customer service skills
• Desire to succeed in fast-paced retail environment
• Completion of all training programs leading up to Manager in Training position or equivalent training

Responsibilities

• Meet and exceed store and personal sales goals and standards of performance
• Recruit, interview, and hire high-caliber employees with in-store needs
• Train and develop a successful sales team
• Provide feedback, coaching, and accountability to all employees by enforcing all company policies and practices
• Ensure that all company initiatives are properly implemented and to the standard of the company direction
• Conduct monthly performance reviews
• Recognize talented staff and develop them for growth within the company
• Supervise and manage all aspects of daily store operations
• Supervise and manage all aspects of Loss Prevention practices
• Plan weekly staffing schedules in compliance with schedules policy
• Provide a fun, full service experience to all customers
• Resolve customer issues effectively
• Understand the Journeys culture and demonstrate it to the team
• Willingness to learn
• Ability to work 45 hours per week
• Ability to work night and weekend shifts
• Ability to climb, reach, bend, and lift up to 50 pounds
• Stand for long periods of time
• Must be at least 18 years of age*
• *Age requirements for full-time employment may vary based on state

Skills

Retail leadership

Customer service

Interpersonal skills

Staff training

Job description

Journeys in Bloomington is seeking a Store Manager-in-Training to recruit, hire, and train staff while driving sales and protecting assets.

You will oversee daily store operations, schedule staff, coach employees, manage loss prevention, and ensure excellent customer service in a fast-paced retail environment. The role offers growth opportunities within a family-like team at Journeys.