Store Manager: Drive Sales & Service Excellence

Charter Communications; Clearwater (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Charter Communications in the United States is seeking a Retail Store Manager to lead a team, drive sales, and deliver exceptional customer care. You will guide and develop staff, manage store operations and inventory, and ensure adherence to Spectrum brand standards.

The role requires strong leadership, customer service excellence, and 1+ years of management in a sales or customer service retail environment, preferably in telecommunications or wireless sectors.

Qualifications

• Bachelor’s degree or equivalent work experience.
• English reading/writing and speaking skills.
• Experience leading teams in a retail environment.
• Telecommunications or wireless experience preferred.
• Ability to adapt to a fast-paced, destination-style store.

Responsibilities

• Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environment
• Foster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customers
• Ensure the store upholds Spectrum’s brand standards and delivers outstanding sales and customer care
• Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change
• Identify sales and operational issues, developing actionable strategies to enhance store performance
• Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors
• Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses
• Support employee engagement by onboarding, training and retaining top talent and managing team schedules
• Deliver daily coaching and feedback through various forums to promote continuous learning and high performance
• Enforce company policies and procedures, including inventory and cash management

Skills

Team leadership

Customer service

Sales

Tech literacy

Interpersonal skills

Specialty retail

Education

Bachelor’s degree or equivalent work experience

Job description

Charter Communications in the United States is seeking a Retail Store Manager to lead a team, drive sales, and deliver exceptional customer care. You will guide and develop staff, manage store operations and inventory, and ensure adherence to Spectrum brand standards.

The role requires strong leadership, customer service excellence, and 1+ years of management in a sales or customer service retail environment, preferably in telecommunications or wireless sectors.