Retail Store Manager: Drive Sales & Customer Experience

Charter Communications; Temecula (CA); On-site; USD 69,000 - 114,000; Full time

Job summary

Charter Communications, operating Spectrum retail stores in California, seeks a Store Manager to lead and develop a high-performing team. You will drive sales, ensure exceptional customer care, and uphold brand standards across the store.

The role emphasizes coaching, training, and continuous improvement within a dynamic, fast-paced retail environment. The ideal candidate brings 3+ years in sales or customer service, 1+ year in retail management, and experience in destination-style retail or

Qualifications

• Bachelor's degree or equivalent work experience.
• 1+ years of management in a sales or customer service retail environment.
• 3+ years of sales or customer service experience.
• 3+ years of experience working in a destination-style retail environment.
• Experience in telecommunications or wireless is a plus.

Responsibilities

• Lead and coach the retail team to exceed sales targets and maintain a welcoming store.
• Resolve escalations and build strong customer relationships through active listening and effective selling.
• Uphold Spectrum brand standards and deliver outstanding sales and customer care.
• Assess sales behaviors and product knowledge; collaborate to drive improvements.
• Identify issues and develop strategies to enhance store performance.
• Provide subject matter expertise on products, pricing, promotions, and services.
• Oversee store operations, inventory, and staffing, aiming to minimize losses.
• Onboard, train, and retain top talent; manage team schedules.
• Deliver daily coaching and feedback to foster high performance.
• Enforce company policies, including inventory and cash management.

Skills

Leadership

Interpersonal skills

Communication skills

Sales

Technology fluency

Education

Bachelor's degree or equivalent

Job description

Charter Communications, operating Spectrum retail stores in California, seeks a Store Manager to lead and develop a high-performing team. You will drive sales, ensure exceptional customer care, and uphold brand standards across the store.

The role emphasizes coaching, training, and continuous improvement within a dynamic, fast-paced retail environment. The ideal candidate brings 3+ years in sales or customer service, 1+ year in retail management, and experience in destination-style retail or