Store Manager – Customer Experience Leader

LOFT; Silver Spring (MD); On-site; USD 56,160 - 67,390; Full time

Benefits offered by this job

Monthly bonuses

Merchandise discounts

Professional development

Job summary

LOFT is seeking a Store Manager for Downtown Silver Springs, MD. You will lead both customer and associate experiences, drive a profitable operation, uphold visual standards, and engage with the local community to elevate the LOFT brand.

You will coach a high-performing team, hire and train staff, manage day-to-day store operations, open and close, and use data to inform staffing and budgets. This role rewards you with opportunities for growth, benefits, and employee discounts.

Qualifications

• 2+ years retail Store Manager or service industry experience preferred.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Tech-savvy with POS system proficiency.

Responsibilities

• Lead customer and associate experiences in the store.
• Drive profitable operations with focus on customer experience, visuals, and community engagement.
• Coach, train, and develop store team to reach full potential.

Skills

Store management

Leadership

Customer service

Communication

Training

Job description

LOFT is seeking a Store Manager for Downtown Silver Springs, MD. You will lead both customer and associate experiences, drive a profitable operation, uphold visual standards, and engage with the local community to elevate the LOFT brand.

You will coach a high-performing team, hire and train staff, manage day-to-day store operations, open and close, and use data to inform staffing and budgets. This role rewards you with opportunities for growth, benefits, and employee discounts.