Retail Store Manager — Lead Teams, Elevate Customer Experience

LOFT; Virginia Beach (VA); On-site; USD 52,000 - 62,400; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off and holidays

Monthly bonuses

Merchandise discounts

Professional development and careerAdv

Community partnerships

Job summary

LOFT is seeking a Store Manager in Virginia Beach to lead customer and associate experiences, drive profitable operations, and uphold brand standards. You will coach a team to deliver exceptional service while managing daily store execution and community engagement.

The role emphasizes hospitality, team development, and strong operational oversight to meet sales goals and ensure an inclusive, welcoming environment for customers and staff.

Qualifications

• 2+ years retail Store Manager or service industry experience (preferred).
• Hospitality mindset when engaging with customers and associates.
• Strong people management skills and an ability to develop talent.
• Effective leadership, interpersonal, and communication skills.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to develop strategies and create action plans to drive results.
• Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training, coaching, and talent development.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Develop a strong operational dynamic within the team to achieve store goals.
• Promote in-store community events and philanthropic partnerships.
• Use tools and reporting to oversee store profitability, effective budgeting, and payroll.
• Analyze reporting to develop short and long-term retail plans.
• Manage the day-to-day operations of the store, including opening and closing.

Skills

Hospitality mindset

People management

Leadership

Interpersonal skills

Communication skills

Technology proficiency

POS experience

Business acumen

Organization & prioritization

Job description

LOFT is seeking a Store Manager in Virginia Beach to lead customer and associate experiences, drive profitable operations, and uphold brand standards. You will coach a team to deliver exceptional service while managing daily store execution and community engagement.

The role emphasizes hospitality, team development, and strong operational oversight to meet sales goals and ensure an inclusive, welcoming environment for customers and staff.