Store Manager

L'Occitane En Provence; Tulsa (OK); On-site; USD 42,000 - 59,000; Full time

Job summary

L'Occitane En Provence at Utica Square in Tulsa seeks a Store Manager to host guests with warmth and curate a unique beauty experience. Lead a vibrant team, drive guest satisfaction, and uphold brand standards in a sales-driven environment.

The role emphasizes leadership, mentoring, and strong communication in a retail setting, with a focus on skincare knowledge and clienteling skills to enhance guest connections.

Qualifications

• Supervisory experience in retail or hospitality management.
• Strong leadership and communication skills.
• Entrepreneurial attitude with background in a sales-driven environment.
• Mindset focused on customer satisfaction (internal and external customers).
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous.
• Basic technology skills.

Responsibilities

• Be the Host: Treat guests with warm hospitality and provide a sensorial experience.
• Prioritize Guest Experience: Create personalized experiences and address guest needs.
• Keep an Open Mind: Welcome feedback and maintain a growth mindset.
• Let Success Drive You: Use analytical thinking to identify opportunities and maintain a solution-focused approach.
• Foster a Team Culture: Mentor and coach team members and address conflicts.
• Communicate with Care: Show empathy and adjust communication for guests and staff.

Skills

Supervisory experience

Leadership

Entrepreneurial attitude

Customer satisfaction focus

Knowledge of skincare

Clienteling

Technology basics

Tools

POS systems

Job description

Who You Are:

As a Store Manager at L'Occitane at Utica Square, you will serve as the perfect host, curating a one-of-a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-orientated mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

• Previous supervisor experience in retail or hospitality management
• Strong Leadership and communication skills
• Entrepreneurial attitude with background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through our support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

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