Store Manager - Burlington Mall

Lush North America; Burlington (MA); On-site; USD 61,000; Full time

Job summary

An established industry player in the cosmetics sector is seeking a dynamic Store Manager to lead a vibrant team. This role emphasizes fostering a positive store atmosphere, driving sales, and promoting individual growth. As a Store Manager, you will embody core values that prioritize customer experience and team development. With opportunities for personal and professional growth, this position is perfect for someone passionate about retail and committed to ethical practices. Join a company that values creativity and inclusivity while making a meaningful impact in the beauty industry.

Benefits

50% discount on all products

Opportunities for growth

Fun store atmosphere

Qualifications

• 3-5 years of retail management experience required.
• Strong HR skills including hiring and performance management.

Responsibilities

• Recruit and train management and staff teams.
• Exceed sales goals and ensure a welcoming customer experience.

Skills

Retail Management

HR Skills

Communication Skills

Customer Service

Analytical Skills

Sales Expertise

Interest in Skincare

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Microsoft Office

Excel

Job description

Position: Store Manager

Interview Plan

Ever wondered what it’s like behind the bubbles? #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere encouraging individualism
• A 50% discount on all products
• An unconventional retail structure supporting entrepreneurial spirit
• Opportunities for growth, as Lush promotes from within

Store Manager

As a Lush Store Manager, you embody our core values: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. You lead by example in customer interaction, team motivation, and business decisions.

Your responsibilities include:

• Recruiting and training your management and staff teams on brand, product, and service
• Overseeing all retail aspects, from budgets to sales targets
• Creating a positive environment that fosters excellent customer and staff experiences
• Continuously assessing performance and seeking growth opportunities

Responsibilities:

Sales & Customer Experience:

• Exceed sales goals and ensure a welcoming, inclusive customer experience
• Educate customers and staff on brand values and ethical practices
• Deepen product knowledge and make informed recommendations
• Develop and execute business plans aligned with company strategy

Team Leadership:

• Coach and develop your team, create development plans, and provide constructive feedback
• Promote diversity, equity, inclusion, and belonging (DEIB) initiatives
• Manage performance and engagement, considering personal circumstances
• Recruit diverse talent and support staff career growth

Operational Excellence:

• Ensure compliance with policies and health & safety standards
• Manage stock, inventory, and merchandising to meet KPIs
• Create schedules that optimize staffing and staff wellbeing

Qualifications:

Required:

• 3-5 years retail management experience
• Strong HR skills: hiring, scheduling, training, conflict resolution, performance management
• Excellent communication, analytical, and organizational skills
• Customer service, supervisory, and sales expertise
• Interest in skincare, natural beauty, and ethics
• Flexible availability including holidays, evenings, weekends

Preferred:

• Experience with consultation-based service models
• Proven track record in staff development and career progression
• Proficiency in Excel, Microsoft Office, and adaptable systems
• Experience with cross-cultural collaboration, DEIB, or social justice training
• Fluency in additional languages (e.g., Spanish, French)

At Lush, we foster an inclusive culture and support equal opportunity employment for all applicants, regardless of protected characteristics.

Salary: $60,850 USD

Best of luck on your job search! Follow us to learn more:

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• How It's Made @ Lush
• DEIB @ Lush
• Life @ Lush
• Employee Spotlights @ Lush
• Ethics & Values @ Lush

Our commitment to reconciliation: We recognize the traditional territories on which we operate and are committed to reconciliation and decolonization efforts, guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.