Store Manager

Express & Bonobos; Burlington (MA, VT); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a vibrant team in delivering exceptional customer experiences. This role combines talent development and operational excellence, focusing on creating a positive store environment and driving sales. You will be responsible for coaching and mentoring associates, ensuring high morale, and executing strategic plans that enhance store performance. If you're passionate about retail and thrive in a fast-paced environment, this is a fantastic opportunity to make a significant impact while growing your career in a supportive and innovative setting.

Qualifications

• 3-5 years of store management experience with a sales volume of $3 million+.
• Proven ability to network, recruit, and develop associates.

Responsibilities

• Drive customer experience and store operations while leading talent development.
• Manage daily store operations and ensure adherence to company policies.

Skills

Sales Accountability

Team Leadership

Customer Engagement

Communication Skills

Multitasking

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Overview

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name: Burlington Mall

Responsibilities

Express is seeking a Store Manager

The Store Manager position is twofold: To drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics.

Key Responsibilities

Talent - Attract, develop and retain top talent

1. Support an environment which encourages an exceptionally high level of store morale
2. Focus all store associates on creating an environment built on teamwork and a "one team" mentality
3. Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent
4. Build a succession plan for all roles
5. Identify and nurture the growth of high performing store associates
6. Develop and maximize the success of store associates to achieve sales potential and customer experience
7. Attract, recruit and hire all store associates

Customer and Associate Experience - Build a store environment that consistently delivers exceptional customer experiences

1. Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy
2. Create a culture of proactive customer engagement
3. Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience
4. Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.
5. Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve
6. Drive loyalty and credit card acquisition through an engaged store team
7. Create positive in-store experience through visual standards

Execution - Analyze the business and execute/communicate clear action plans that optimize results.

1. Manage all aspects of daily store operations
2. Ensure all store associates have clarity on goals and action plans
3. Create clear action plans that optimize results
4. Direct workload and ensure execution of plans and strategies across the store
5. Ensure the adherence to Company Policies and the safety of store associates and Customers
6. Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store
7. Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives
8. Ensure an effective schedule with the right associate in the right place at the right time
9. Manage controllable expenses and ensure loss prevention and safety standards in place

Essential Qualifications

1. Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus
2. Proven ability to increase sales and store profitability
3. Proven ability to network, recruit, interview, train, develop and promote associates
4. Ability to travel periodically, as needed for meetings
5. Ability to move medium to large items weighing up to 50 pounds

Preferred Qualifications (skills and abilities)

1. Previous retail experience preferred
2. Ability to effectively communicate with customers, peers and supervisors
3. Demonstrated sales accountability
4. Collaborative, respectful team member
5. Ability to multitask and handle multiple customers and/or processes at once

Closing

If you would like to know more about the California Consumer Privacy Act click here.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to [e-mail] and let us know the nature of your request and your contact information.

Notification to Agencies : Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.