Store Manager - Burlington Mall

Pandora A/S; Burlington (NC); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a leading global jewellery brand as a Store Manager, where you will immerse yourself in a vibrant culture dedicated to exceptional customer experiences. This role offers the chance to lead and inspire a team, engage with customers, and exceed sales goals in a dynamic retail environment. You will have the opportunity to craft memorable shopping moments while developing your leadership skills. With a robust compensation package and extensive benefits, this position is perfect for those who are passionate about retail and eager to make a positive impact. If you are ready to take your career to the next level in a supportive and innovative company, this is the opportunity for you.

Benefits

401K Plan

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

Tuition Reimbursement

Product Discounts

Anniversary Gift Cards

Qualifications

• 3-5 years of experience as a Store Manager in a high-performance selling environment.
• Strong communication skills with a focus on customer engagement.

Responsibilities

• Manage and coach a team to drive sales and deliver exceptional customer experiences.
• Exceed individual and store sales goals while fostering brand loyalty.

Skills

Leadership

Communication Skills

Analytical Thinking

Recruiting and Talent Development

Customer Engagement

Education

High School Diploma or Equivalent

Tools

Microsoft Office 365 Suite

Retail Point of Sale Systems

Job description

As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product whilst taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. As the Store Manager, you will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine when they:

1. Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
2. Dare to exceed individual and store sales goals by building a genuine connection with our fans.
3. Embrace the opportunities and soar beyond commercial targets and key performance indicators (KPIs) expectations, setting new records and achieving remarkable success.
4. Create unforgettable shopping moments that exceed expectations, by displaying excellent product knowledge and building brand loyalty.
5. Dream to coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
6. Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
7. Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring including Assistant Store Managers, Sales Associates, and Sales Leads.
8. Partner with the Divisional Sales Manager and Human Resource team to identify and resolve any performance issues and policy violations.
9. Utilize your brilliance across talent, brand, operations, and fan experience, guaranteeing the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
10. Perform all other duties as assigned.

Craft your career with us if you have:

1. Demonstrated results-oriented leadership with at least 3-5 years of experience as a Store Manager in a high-performance selling environment.
2. Developed a sense of care in your communication skills, both written and verbal.
3. Ability to charm and captivate an audience with the ability to connect with people at all levels of the organization.
4. Sharp business acumen coupled with analytical thinking that delivers positive results.
5. Talent magnet skills in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.
6. Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
7. At least 18 years or older and can provide proof of identity and eligibility to work.
8. Flexibility in work schedule, including nights, weekends, and holidays, with the ability to stand for extended periods, lift 50+ pounds, and arrive timely to work.

We offer:

1. A robust compensation package including base + bonuses, and a 401K plan to help you secure your financial future.
2. Extensive benefits including Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, and product discounts.
3. Opportunities for growth and crafting opportunities to support business needs through learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement, and more.
4. PTO Package including Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.