Store Manager | Aventura Mall

Justworks, Inc.; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Clive Christian in Miami is hiring a Store Manager to oversee all aspects of store operations, driving profitability and delivering an exceptional luxury client experience. You will lead a high-performing team, manage stock, and partner with head office on promotions and events to elevate the brand.

The role requires 3+ years in luxury retail management, strong leadership, and a keen eye for detail and aesthetics. A business/retail management degree is preferred.

Qualifications

• Minimum 3 years in luxury retail management with proven success in sales and leadership.
• Degree in business, retail management, or related field preferred.
• Proficiency in English; additional languages are a plus.
• Familiarity with CRM systems, inventory management tools, and reporting software.

Responsibilities

• Drive store sales to achieve and exceed monthly, quarterly, and annual targets.
• Analyze sales data to identify trends and implement strategic actions.
• Manage stock levels and liaise with Supply Chain & Operations team to optimize inventory and minimize losses.
• Monitor payroll and other operational budgets to maintain profitability.
• Recruit, train, and develop a passionate, client-focused team.
• Conduct regular performance reviews and implement development plans.
• Lead by example to deliver a world-class luxury experience for high-value clients.
• Ensure adherence to cash handling, opening/closing procedures, and loss prevention.
• Organize and lead customer events with head office to elevate store profile.

Skills

Leadership

Commercial acumen

Communication skills

CRM software

Inventory management

Data analysis

Education

Business/Retail Management degree

Tools

CRM software

Inventory management tools

Reporting software

Job description

The Store Manager will oversee all aspects of store operations, ensuring profitability through strategic team management, operational excellence, and an unparalleled luxury customer experience. This role demands an entrepreneurial mindset, attention to detail, and a deep understanding of the luxury market.

Key Responsibilities & Activities –

• Drive store sales to achieve and exceed monthly, quarterly, and annual targets.
• Analyze sales data to identify trends and implement strategic actions.
• Manage stock levels and liaise with Supply Chain & Operations team to optimize inventory and minimize losses.
• Monitor payroll and other operational budgets to maintain profitability.

Team Management & Development:

• Recruit, train, and develop a passionate, client-focused team.
• Conduct regular performance reviews and implement development plans.
• Motivate the team to achieve individual and collective goals while embodying the brand's values.
• Foster a professional, feedback-oriented, and results-driven environment.
• Create and manage staff schedules to ensure optimal floor coverage.
• Empower team members to embody and represent the values of the luxury brand.
• Lead by example to deliver a world-class luxury experience tailored to high-value clients.
• Encourage and support the team in developing and nurturing long-term customer relationships.
• Continuously monitor and improve customer service standards using KPIs and feedback mechanisms.

Operational Excellence & Compliance:

• Ensure adherence to operational policies and procedures, including opening, closing, and cash management.
• Maintain a clean, safe, and luxurious store environment compliant with health and safety regulations.
• Ensure accurate and secure cash handling and operational documentation.
• Safeguard the store's integrity through effective loss prevention and security measures.
• Oversee the implementation of visual merchandising guidelines to reflect the luxury brand identity.
• Provide feedback to head office on local market trends and client preferences.

Brand Promotion:

• Consistently represent and communicate the brand’s values to customers, press, and the public.
• Organize and lead customer events in collaboration with head office to elevate the store's profile and activities.
• Work closely with head office on the execution of promotions and public relations initiatives.
• Act as a brand ambassador during customer interactions and public events, building positive perceptions of the store and its offerings.

Skills

• Exceptional leadership and motivational capabilities.
• Excellent commercial awareness with strategic planning skills.
• Advanced communication and interpersonal skills suited to the luxury sector.
• Proficiency in retail software systems and data analysis tools.

Personal Attributes

• Passionate about luxury and committed to delivering excellence.
• Adaptable, proactive, and solution-oriented under pressure.
• Highly detail-oriented with a keen aesthetic sense.
• Entrepreneurial mindset and collaborative spirit.

Qualifying Factors

Experience:

Minimum 3 years in luxury retail management with proven success in sales and leadership.

Education:

Degree in business, retail management, or related field preferred.

Languages:

Proficiency in English required; additional languages are a plus.

Technical Skills:

Familiarity with CRM systems, inventory management tools, and reporting software.

This job description provides an overview of the role and the group expectations, it is not exhaustive. The role may also change from time to time with the development of either the role/ department or due to changes within the wider business.

Equal Opportunity Employer

Clive Christian is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status.