Client Advisor - Aventura

Brobston Group; Miami (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

Prada Group in Miami Beach seeks a luxury sales ambassador to convey our Brand philosophy and maximize client satisfaction while guiding them through the world of our brands.

You will foster meaningful client relationships, stay current on fashion trends, upsell across departments, and maintain pristine shop floors to deliver an unforgettable in-store experience.

Qualifications

• Experience in luxury/fashion retail or client-focused sales.
• Strong communication and interpersonal skills.
• Ability to build long-lasting relationships with clients.
• Fluency in English; additional languages a plus.
• Team player with initiative and resilience.
• Passion for fashion and client service excellence.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and strive to meet every need with exceptional service.
• Capture Customer data into the CRM to personalize connections and future opportunities.
• Embrace and promote the Omni Channel mindset across touchpoints.
• Collaborate with colleagues to ensure a consistent, exceptional experience and a positive work environment.
• Welcome and serve customers with an outstanding in-store experience at all times.
• Cross-sell across departments to maximize sales and achieve KPIs.
• Stay up-to-date on fashion trends and competitors and demonstrate brand/product knowledge.
• Handle complaints by liaising with the line manager when needed.
• Maintain shop floor and displays to high standards following guidelines.

Skills

Luxury retail

Client relationships

English required

Team player

Communication

Fashion knowledge

Ambition and resilience

Product knowledge

Job description

JOB PURPOSE

To be the \"ambassador\" who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

RESPONSIBILITIES

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the \"client journey ceremony\".
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

• Passion for selling and stores
• Curiosity and interest in luxury/fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Ambition, resilience, self motivation, result driven and problem solving
• Passion and knowledge of the managed product category
• English is a must other languages are a plus

#LI-ME1

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.