STORE MANAGER

BRUNELLO CUCINELLI USA INC; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Brunello Cucinelli USA Inc. is seeking a Store Manager to lead luxury retail operations, uphold brand philosophy, and drive profitability while ensuring a premium client experience. You will manage budgets, talent, and inventory, fostering a motivated team and a hospitable, luxury store atmosphere.

The role demands strong leadership, strategic oversight, and hands-on involvement in sales, training, and guest engagement to maintain the brand’s reputation for exceptional service.

Qualifications

• High school diploma required; college degree preferred.
• 5 years of experience in a luxury retail environment.
• Proven ability to meet business goals by leading store teams.
• Strong verbal and written communication; ability to network and cultivate clients.
• Proficient with POS systems and MS Office.

Responsibilities

• Lead store operations and achieve sales goals.
• Provide exceptional customer service and build guest loyalty.
• Coordinate staff training and performance evaluations.
• Manage inventory, stock movement and quarterly counts.
• Recruit, hire and onboard store staff.
• Collaborate with Merchandising and Buying to ensure product availability.

Skills

Leadership

Communication

Client network

Team motivation

Education

High school diploma

College degree preferred

Tools

POS systems

Microsoft Outlook

Microsoft Excel

Job description

Who You Are

The Store Manager is responsible for achieving store goals while demonstrating brand philosophy, professionalism, attention to detail, and technical capability. The Store Manager is truly the ‘conductor’ leading each member of the store to achieve a perfect symphony of client experience and store operations. This is a position of great responsibility that encompasses administrative activities including store budget allocation (sales volumes, profitability, customer portfolio, etc.), talent attraction and retention, and inventory ownership. The Store Manager is a dynamic leader by nature, inspiring the store teams through energy and passion, and is the largest contributor to the overall atmosphere and energy of the store, responsible for creating a luxury setting that conveys a feeling of home to all who visit.

Role Responsibilities

• Manage all aspects of retail store.
• Lead by example to provide industry‑leading customer service, building guest loyalty through the in‑store experience.
• Satisfactorily resolve customer service issues using best‑in‑class customer service and ensuring detailed responses to customer problems and complaints.
• Serve as market expert regarding competitive environment, talent network, and opportunities for strategic brand positioning.
• Achieve goals including store sales, inventory KPIs, performance management, and timekeeping for payroll.
• Oversee, observe, and give feedback on client interactions to ensure each client advisor provides a tailored, personal, and memorable experience aimed at growing client retention.
• Coordinate staff training programs to enhance product competency, customer service, sales technique, and stock management.
• Set reasonable sales objectives for staff and review them systematically while identifying areas of improvement to promote achievement of sales objectives.
• Assign and delegate responsibilities to each member of the team while monitoring performance and contribution to store success.
• Carry out year‑end staff evaluations.
• Identify potential future candidates for the store to build a bench of talent.
• Recruit, hire, and onboard new staff to ensure the store is always staffed.
• Analyze reporting including sell‑through, productivity, sales results, and customer information, and communicate to domestic and international business partners.
• Partner with Merchandising and Buying to ensure the store has enough product to meet customer expectations and demand.
• Oversee the stockroom and all product movement to ensure accuracy of inventory and storage of goods to company standards.
• Oversee quarterly inventory process and ensure company‑identified KPIs are met.
• Build effective working relationships with peers and stakeholders throughout the organization.
• Ensure Visual Merchandising in store is maintained to company standards throughout the day, partnering with the Visual Merchandising team to refresh the store based on sell‑through and availability.

Qualifications

• High school diploma required; college degree preferred.
• 5 years of experience in an equivalent role in a luxury environment.
• Proven ability to meet business goals by driving results through the store team.
• Ability to network and cultivate clients.
• Strong verbal and written communication skills.
• Proficient with POS systems and Microsoft Office Suite (Outlook, Excel).
• Ability to stand for multiple hours continuously and lift up to 40 pounds without assistance.
• Ability to work a varied schedule each week, including nights and weekends.

Equal Opportunity Statement

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.