Store Manager at NAPA Auto Parts

NAPA Auto Parts; Bentonville (AR); On-site; USD 55,000 - 85,000; Full time

Job summary

Napa Auto Parts in Bentonville, AR is seeking a Store Manager to lead day-to-day operations, drive profitable sales and ensure strong customer service. The role requires owning inventory accuracy, safety, and asset protection while building teams and standardizing processes.

The manager will set standards, inspect results, and step in to perform work as needed, taking full ownership of the store and its performance.

Qualifications

• Store management experience and leadership in automotive/retail settings.
• Responsible for employees, sales, margin, inventory, expenses, and controls.
• Strong knowledge of automotive parts, catalogs, POS, and inventory.
• Proven ability to hire, develop and retain a productive team.
• Ability to analyze financial and operating reports and translate into actions.
• Judgment, integrity, communication, planning, delegation and conflict resolution.
• Flexibility in schedule and reliable attendance; respond to urgent store needs.
• ASE certifications are a plus.

Responsibilities

• Own store sales, gross profit, operating expense, labor, productivity, customer retention, and growth.
• Build schedules and staffing plans meeting demand while controlling labor.
• Recruit, onboard, train, coach, evaluate, recognize, and discipline employees per policy.
• Set daily/weekly priorities, assign ownership, inspect execution, resolve issues.
• Maintain standards for parts accuracy, customer communication, delivery, merchandising, and store condition.
• Protect inventory through disciplined receiving, stocking, transfers, returns, warranties, cycles, counts.
• Enforce cash, credit, pricing, discounts, tax, security, and asset-control procedures.
• Develop commercial/retail business with measurable account plans and service improvements.
• Review operating reports and act on margin erosion, lost sales, aging orders, shrink, overtime, complaints.

Skills

Store management experience

Sales and margin focus

Inventory control

Customer service

Operational controls

Team leadership

Financial analysis

Communication and planning

Conflict resolution

Tools

Point-of-Sale system

Electronic catalog

Job description

Store Manager

The Store Manager is accountable for people, customer service, profitable sales, commercial growth, inventory accuracy, safety, asset protection, and day-to-day execution.

This is not a title-only position. The manager must set standards, inspect results, address problems promptly, and step into the work when the business requires it, taking full ownership of store.

Primary Responsibilities

• Own store sales, gross profit, operating expense, labor, productivity, customer retention, and commercial growth performance.
• Build schedules and staffing plans that meet customer demand while controlling labor responsibly.
• Recruit, select, onboard, train, coach, evaluate, recognize, and when necessary discipline employees under company policy.
• Set daily and weekly priorities, assign ownership, inspect execution, and close unresolved issues.
• Maintain high standards for parts accuracy, customer communication, quote follow-up, delivery service, merchandising, and store condition.
• Protect inventory through disciplined receiving, stocking, transfers, returns, warranties, cores, cycle counts, physical inventory, and discrepancy research.
• Enforce cash, credit, pricing, discount, tax, security, key, vehicle, and asset‑control procedures.
• Develop commercial and retail business with measurable account plans, outreach, and service improvement.
• Review operating reports and take timely action on margin erosion, lost sales, aging orders, shrink, overtime, customer complaints, and poor productivity.
• Maintain a safe workplace and ensure incidents, vehicle events, injuries, and hazards are reported and addressed.
• Build productive relationships with customers, vendors, distribution partners, company leadership, and other locations.
• Keep complete, accurate, and timely records; communicate material risks and needs before they become emergencies.

What We're Looking For

• Shows up on time, prepared, and ready to contribute.
• Works with urgency without sacrificing accuracy, safety, or professionalism.
• Communicates problems early and follows through on commitments.
• Can organize competing priorities and work without constant supervision.
• Accepts responsibility, coaching, changing business needs, and complete ownership of the store.
• Looks for practical ways to help customers, teammates, and the operation succeed.

Qualifications

• Successful automotive parts, retail, distribution, commercial sales, or comparable store‑management experience strongly preferred.
• Demonstrated responsibility for employees, sales, margin, inventory, expenses, customer service, and operational controls.
• Strong automotive parts, electronic catalog, point-of-sale, commercial account, and inventory knowledge.
• Proven ability to hire, develop, hold accountable, and retain a productive team.
• Ability to analyze financial and operating reports and translate them into specific actions.
• Strong judgment, integrity, communication, planning, delegation, and conflict‑resolution skills.
• Schedule flexibility, dependable attendance, and availability to respond to urgent store needs are required.
• ASE Certifications are a plus!