Assistant Store Manager

NAPA Auto Parts; Delavan (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive parts industry is seeking an Assistant Store Manager. This role involves using automotive expertise to enhance customer service, leading a team, and managing store operations to maximize sales and profitability. The ideal candidate will have a passion for customer care and a background in the automotive industry. Join a supportive culture with opportunities for career growth and development.

Benefits

Outstanding health benefits

401K

Opportunities for career growth

Qualifications

• Experience in the automotive aftermarket service industry or willingness to learn.
• Ability to lift up to 60 lbs.

Responsibilities

• Lead a successful team and manage store operations.
• Drive NAPA operational and marketing programs.
• Ensure a positive customer experience.

Skills

Customer Care

Leadership

Inventory Management

Education

High school diploma or equivalent

Technical or trade school courses or degree

Job description

Join to apply for the Assistant Store Manager role at NAPA Auto Parts.

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Job Description

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:

Responsibilities

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
• Know how to provide daily leadership and create and sustain a culture of employee engagement
• Know the importance of partnering with your teammates to drive company initiatives
• Care about people and profit
• Want to join a team where you can learn and grow your career—the opportunities are endless!

A Day In The Life

• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
• Manage store operations to maximize sales, profits, and customer service
• Build, coach, train, and engage the crew team to deliver superior customer care and business results
• Handle inventory protection, asset management, operational, and safety issues
• Ensure overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas
• Drive NAPA operational and marketing programs while striving for continuous process improvement
• Grow customer relationships, assist with sales and service questions, and ensure a positive experience both in-store and on the phone

Qualifications

• High school diploma or equivalent; technical or trade school courses or degree preferred
• Experience in the automotive aftermarket service industry, hobby/DIY world, or willingness to learn automotive basics
• Passion for delivering excellent customer care and building long-term relationships
• Ability to thrive in a fast-paced and complex environment
• Knowledge of cataloging and inventory management systems
• Ability to lift up to 60 lbs in some situations

Preferred Skills and Experience

• Background or passion in automotive, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in parts store, auction, retail, auto body/collision, or management roles in fast food/restaurants/convenience stores
• Customer-centric mindset
• ASE Certifications and NAPA Know How are a plus

Why NAPA May Be the Right Place For You

• Outstanding health benefits and 401K
• Stable company with a family feel, Fortune 200 ranking
• Supportive company culture that values hard work and employee well-being
• Opportunities for career growth and ongoing development