Store Manager at NAPA Auto Parts

NAPA Auto Parts; Rogers (AR); On-site; USD 52,000 - 76,000; Full time

Job summary

NAPA Auto Parts in Rogers, AR is seeking a Store Manager to lead daily store operations, drive sales and profitability, and manage inventory and staff in a fast-paced automotive parts environment.

You will set performance standards, supervise staffing, and ensure high levels of customer service while protecting assets and fostering strong relationships with customers and vendors. ASE certifications are a plus.

Qualifications

• Proven experience in retail or automotive parts store management.
• Strong customer service and leadership abilities.
• Knowledge of inventory management and store operations.
• Ability to hire, train, and develop a productive team.
• Adept at analyzing financial and operational reports and translating into action.
• ASE certifications are a plus.

Responsibilities

• Own store sales, gross profit, operating expense, labor, productivity, customer retention, and growth performance.
• Build schedules and staffing plans that meet customer demand while controlling labor.
• Recruit, onboard, train, coach, evaluate, recognize, and discipline employees under company policy.
• Set daily and weekly priorities, assign ownership, inspect execution, and close unresolved issues.
• Maintain high standards for parts accuracy, customer communication, quote follow-up, delivery service, merchandising, and store condition.
• Protect inventory through disciplined receiving, stocking, transfers, returns, cycles, counts, and discrepancy research.
• Enforce cash, credit, pricing, discount, tax, security, and asset-control procedures.
• Develop commercial and retail business with measurable account plans and service improvement.
• Review operating reports and take timely action on margin erosion, lost sales, aging orders, shrink, overtime, and customer complaints.
• Maintain a safe workplace and address incidents, vehicle events, injuries, and hazards.
• Build productive relationships with customers, vendors, distribution partners, leadership, and other locations.
• Keep complete, accurate, and timely records; communicate material risks and needs before emergencies.

Skills

Retail management

Customer service

Team leadership

Inventory control

Communication

Analytical thinking

ASE Certifications (nice to have)

Tools

Electronic catalog

Point-of-sale systems

Job description

Store Manager

The Store Manager is accountable for people, customer service, profitable sales, commercial growth, inventory accuracy, safety, asset protection, and day-to-day execution.

This is not a title-only position. The manager must set standards, inspect results, address problems promptly, and step into the work when the business requires it, taking full ownership of store.

Primary Responsibilities

• Own store sales, gross profit, operating expense, labor, productivity, customer retention, and commercial growth performance.
• Build schedules and staffing plans that meet customer demand while controlling labor responsibly.
• Recruit, select, onboard, train, coach, evaluate, recognize, and when necessary discipline employees under company policy.
• Set daily and weekly priorities, assign ownership, inspect execution, and close unresolved issues.
• Maintain high standards for parts accuracy, customer communication, quote follow-up, delivery service, merchandising, and store condition.
• Protect inventory through disciplined receiving, stocking, transfers, returns, warranties, cores, cycle counts, physical inventory, and discrepancy research.
• Enforce cash, credit, pricing, discount, tax, security, key, vehicle, and asset‑control procedures.
• Develop commercial and retail business with measurable account plans, outreach, and service improvement.
• Review operating reports and take timely action on margin erosion, lost sales, aging orders, shrink, overtime, customer complaints, and poor productivity.
• Maintain a safe workplace and ensure incidents, vehicle events, injuries, and hazards are reported and addressed.
• Build productive relationships with customers, vendors, distribution partners, company leadership, and other locations.
• Keep complete, accurate, and timely records; communicate material risks and needs before they become emergencies.

What We're Looking For

• Shows up on time, prepared, and ready to contribute.
• Works with urgency without sacrificing accuracy, safety, or professionalism.
• Communicates problems early and follows through on commitments.
• Can organize competing priorities and work without constant supervision.
• Accepts responsibility, coaching, changing business needs, and complete ownership of the store.
• Looks for practical ways to help customers, teammates, and the operation succeed.

Qualifications

• Successful automotive parts, retail, distribution, commercial sales, or comparable store‑management experience strongly preferred.
• Demonstrated responsibility for employees, sales, margin, inventory, expenses, customer service, and operational controls.
• Strong automotive parts, electronic catalog, point-of-sale, commercial account, and inventory knowledge.
• Proven ability to hire, develop, hold accountable, and retain a productive team.
• Ability to analyze financial and operating reports and translate them into specific actions.
• Strong judgment, integrity, communication, planning, delegation, and conflict‑resolution skills.
• Schedule flexibility, dependable attendance, and availability to respond to urgent store needs are required.
• ASE Certifications are a plus!