Assistant Store Manager

NAPA Auto Parts; Columbus (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the automotive parts industry is seeking an Assistant Store Manager to enhance customer experiences and lead a dynamic team. This role involves driving store growth, managing operations, and fostering employee engagement in a fast-paced retail environment. The ideal candidate will have a passion for customer care and the ability to thrive under pressure, with opportunities for career development and leadership support.

Benefits

Outstanding health benefits

401K

Opportunities for career development

Qualifications

• Experience in automotive aftermarket or willingness to learn automotive topics.
• Ability to thrive in a fast-paced, complex environment.

Responsibilities

• Create a superior customer service experience to maximize market penetration.
• Manage store operations to maximize sales, profits, and customer satisfaction.
• Build, coach, train, and engage the crew to deliver excellent customer care.

Skills

Customer Care

Leadership

Inventory Management

Education

High school diploma or equivalent

Technical or trade school courses

Job description

Join to apply for the Assistant Store Manager role at NAPA Auto Parts.

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Job Description

Imagine using your automotive or customer service expertise daily with both wholesale and retail customers, serving as a leader to your team, and helping NAPA become the market's dominant parts supplier. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity if you:

Responsibilities

• Create a superior customer service experience to maximize market penetration, store growth, sales, and profitability
• Provide daily leadership and foster a culture of employee engagement
• Partner with teammates to drive store initiatives
• Care about people and profit
• Support learning and career growth opportunities
• Lead a successful team, support the store manager, and manage in a fast-paced retail environment
• Manage store operations to maximize sales, profits, and customer satisfaction
• Build, coach, train, and engage the crew to deliver excellent customer care and results
• Oversee inventory protection, asset management, safety, and operational issues
• Maintain cleanliness and readiness of vehicles, sales floor, stockroom, and outside areas
• Drive operational and marketing programs, aiming for continuous process improvement
• Enhance customer relationships and ensure positive experiences in-store and on the phone

Qualifications

• High school diploma or equivalent; technical or trade school courses preferred
• Experience in automotive aftermarket, hobby/DIY, or willingness to learn automotive topics
• Passion for customer care and building long-term relationships
• Ability to thrive in a fast-paced, complex environment
• Knowledge of cataloging and inventory management systems
• Ability to lift up to 60 lbs
• Preferred: Automotive industry background, ASE Certifications, NAPA Know How, experience in retail, auto body, or fast food management

Why NAPA?

• Outstanding health benefits and 401K
• Stable, Fortune 200 company with a family-like culture
• Opportunities for career development and leadership support

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Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail