Store Manager - Highland Park

Brobston Group LLC; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Brobston Group LLC in Dallas (Highland Park boutique) seeks a Store Manager to lead daily operations, drive luxury client experiences, and achieve sales targets. The role involves coaching a boutique team, managing CRM activities, and coordinating events to strengthen client relationships.

The ideal candidate has 5+ years in store leadership, a strong business acumen, and experience with clienteling in a luxury environment. This on-site role emphasizes visual standards and operational excellence.

Qualifications

• Bachelor’s degree preferred.
• Minimum 5 years of experience in store management or a leadership role.
• Luxury department store management experience preferred.
• Proven track record of achieving sales results and developing teams.
• Strong business acumen with ability to analyze KPIs and propose actionable plans.
• Experience in clienteling, CRM and building long-term client relationships.
• Excellent communication, organizational skills, attention to detail, and ability to manage competing priorities.
• Proficient with store sales and operations systems.

Responsibilities

• Lead the Highland Park boutique to deliver exceptional client experiences and achieve sales targets.
• Develop and execute store strategy, coaching and motivating the team.
• Oversee CRM, client development, events, and local partnerships to grow loyalty.
• Maintain visual and merchandising standards reflecting brand guidelines.
• Oversee inventory, shipping/receiving, cash procedures, audits, and transfers.
• Drive front-of-house presence and couture service mindset to attract and retain clients.

Skills

Clienteling

CRM management

Team leadership

Sales analysis

Budgeting & KPIs

Education

Bachelor's degree

Tools

CRM software

Store operations systems

Job description

Summary

The Store Manager leads the Highland Park boutique to deliver exceptional client experiences while achieving sales and profitability targets. This role is responsible for developing and executing store strategy, coaching and motivating the team, and ensuring operational excellence. The manager will drive client development, oversee CRM and events, and maintain visual and merchandising standards in a luxury retail environment.

Responsibilities

• Maintain a strong front-of-house presence and promote a couture service mindset to attract and retain clients.
• Drive sales performance and monitor store KPIs, creating action plans and annual/quarterly strategies to meet targets.
• Recruit, coach, motivate and manage the boutique team; set SMART goals, oversee staffing and handle conflict management.
• Implement clienteling and CRM activities, manage the client database, and coordinate events and local partnerships to grow loyalty.
• Oversee store operations including inventory management, shipping/receiving, cash procedures, audits and end-of-season transfers.
• Ensure visual merchandising guidelines and store presentation reflect brand standards and support sales.

Requirements

• Bachelor’s degree preferred.
• Minimum 5 years of experience in store management or a leadership role.
• Luxury department store management experience preferred.
• Proven track record of achieving sales results and developing teams.
• Strong business acumen with ability to analyze KPIs and propose actionable plans.
• Experience in clienteling, CRM and building long-term client relationships.
• Excellent communication, organizational skills, attention to detail, and ability to manage competing priorities.
• Proficient with store sales and operations systems.