Store Director - Madison Ave

Brobston Group LLC; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Brobston Group LLC on Madison Ave seeks an accomplished Luxury Retail Store Manager to lead daily operations, drive sales, and develop a high‑performing team. You will own financial outcomes while upholding luxury standards and client experience.

Collaboration with regional leadership will shape merchandising, events and local business strategies. Key responsibilities include achieving KPIs, coaching staff, delivering exceptional client service, managing stock and loss prevention, and planning

Qualifications

• 8+ years of luxury retail leadership experience.
• Proven P&L management and sales analytics.
• Strong leadership and communication skills.
• Flexible weekends and peak seasons

Responsibilities

• Drive sales and profitability to meet KPIs.
• Recruit, train, coach, and develop staff.
• Deliver clienteling and high-quality service.
• Ensure visual merchandising and stock control.
• Plan and execute in-store events and local marketing.

Skills

Store management

P&L management

Sales leadership

Clienteling

Loss prevention

Merchandising

Staff development

Customer service

Job description

Summary

Lead all store operations for the Madison Ave boutique, driving sales performance, elevating client experience, and developing a high-performing team. Own financial outcomes and operational excellence while maintaining luxury presentation and service standards. Partner with regional leadership to execute merchandising, events, and local business strategies.

Responsibilities

• Drive sales and profitability to meet or exceed store targets and KPIs.


• Recruit, train, coach, and develop store leadership and sales staff.


• Deliver exceptional clienteling and customer service to build long-term relationships.


• Ensure visual merchandising, stock management, and loss-prevention practices are followed.


• Plan and execute in-store events and local marketing initiatives.

Requirements

• 8+ years of experience in luxury retail with demonstrated store management success.


• Proven ability to manage P&L, analyze sales metrics, and implement action plans.


• Strong leadership, communication, and client relationship skills.


• Flexible availability including weekends and peak retail periods.