Store Manager 2

Big Ray's; Anchorage (AK); On-site; USD 65,000 - 90,000; Full time

Job summary

Big Ray's is seeking a full-time Store Manager 2 to lead a high-volume Anchorage store, setting the tone for the team, customer experience, and excellence we uphold daily.

You will energize staff toward productivity targets, exceptional service, and 100% inventory accuracy, while managing freight and shipping/receiving issues with confidence and professionalism.

Qualifications

• Five years of retail or other comparable industry experience.
• Two years of management experience.
• Demonstrated ability to provide exceptional customer service.
• Demonstrated understanding of the importance of engaging the community and other stakeholders.
• Demonstrated leadership abilities.
• High degree of professionalism in all modes of communication, attitude and teamwork with business partners, team, peers, and management.
• Basic computer skills and digital communication: Outlook, Teams, Excel.

Responsibilities

• Inspire and energize the staff to meet productivity targets and service standards.
• Ensure 100% inventory accuracy and proper replenishment on the sales floor.
• Resolve shipping or receiving issues and manage freight flow.
• Lead two direct reports: Customer Service Manager and Operations Manager.
• Oversee staffing strategy, day-to-day operations, and facility oversight.
• Stay ahead of store needs and act decisively to keep the business moving forward.

Skills

Retail experience

Management experience

Customer service

Community engagement

Leadership

Professional communication

Basic computer skills

Outlook

Teams

Excel

Education

Bachelor’s degree or equivalent

Tools

Outlook

Teams

Excel

Job description

Since 1947, Big Ray’s has been locally owned and proudly Alaskan, with locations in Anchorage, Fairbanks, and Kodiak. Our people live, work, and play here, bringing real experience and passion to everything we do.

We’re known for exceptional customer service and for helping people get the right gear for all that Alaska has to offer. Being part of Big Ray’s means joining a business with deep local roots, a reputation built over decades, and a culture that values expertise, authenticity, and a true connection to Alaska.

At Big Ray’s, we are proud to have been outfitting Alaskans for over 75 years. In a retail landscape that is constantly changing, our Core Values have never wavered.

Our Core Values:

• Integrity
• Respect

Job Description

Big Ray's is looking to hire a full-time Store Manager 2. As the leader of a high-volume store, you set the tone — for the team, for the customer experience, and for the standard of excellence we hold ourselves to every day.

You will inspire and energize the staff, driving everyone toward productivity targets, customer service standards, and 100% inventory accuracy. When a difficult customer situation arises, you'll step in with confidence — de-escalating, problem-solving, and modeling the care and professionalism Big Ray's is known for. You'll also bring a strong command of inventory operations, comfortable with the full flow of freight: from ensuring the sales floor is properly replenished and merchandised to jumping in to resolve shipping or receiving issues.

You'll lead through two direct reports — the Customer Service Manager and the Operations Manager — owning the performance of the entire retail team. From staffing strategy to day-to-day operations to facility oversight, you'll stay ahead of what the store needs, acting decisively and keeping the business moving forward.

This position requires frequent standing, walking, use of stairs, speaking and hearing.

Qualifications

• Five years of retail or other comparable industry experience.
• Two years of management experience.
• Demonstrated ability to provide exceptional customer service.
• Demonstrated understanding of the importance of engaging the community and other stakeholders.
• Demonstrated leadership abilities.
• High degree of professionalism in all modes of communication, attitude and teamwork with business partners, team, peers, and management.
• Basic computer skills and digital communication: Outlook, Teams, Excel.

Preferred Qualifications

• Bachelor’s degree or equivalent experience.
• Experience with software programs for scheduling and/or inventory control.