Customer Service Representative

Big Ray's; Alaska; Vor Ort; USD 21.000 - 33.000; Vollzeit

Benefits dieser Stelle

Paid holidays

401(k) option

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Zusammenfassung

Big Ray’s, a proudly Alaskan retailer with a long-standing local presence, seeks a friendly Customer Service Representative to assist customers, process transactions, and guide shoppers to the right gear for adventures. You will engage with patrons on the sales floor and over the phone, delivering helpful, end-to-end service.

You’ll maintain product knowledge, support merchandising, and assist with order fulfillment while upholding store standards and loss prevention practices in a busy Alaskan

Qualifikationen

• Provide exceptional customer service in person and on the phone.
• Strong communication skills, both written and verbal.
• Accurate handling of tender, data, and information.

Aufgaben

• Greet customers and assess needs to suggest best merchandise solutions.
• Maintain up-to-date knowledge of inventory, promotions, and features.
• Process sales and payments accurately; manage special orders.
• Retrieving, stocking, and organizing merchandise across locations.
• Package and process mail orders for fulfillment.
• Monitor floor to prevent loss and security risks.
• Store Open & Close duties: count tills, secure building, and arm security systems.
• Train new employees and act as PIC to handle issues when needed.

Kenntnisse

Customer service

Communication

Cash handling

Sales support

Ausbildung

High school diploma or GED

Tools

Microsoft 365

Jobbeschreibung

Since 1947, Big Ray’s has been locally owned and proudly Alaskan, with locations in Anchorage, Fairbanks, and Kodiak. Our people live, work, and play here, bringing real experience and passion to everything we do.

We’re known for exceptional customer service and for helping people get the right gear for all that Alaska has to offer. Being part of Big Ray’s means joining a business with deep local roots, a reputation built over decades, and a culture that values expertise, authenticity, and a true connection to Alaska.

At Big Ray’s, we are proud to have been outfitting Alaskans for over 75 years. In a retail landscape that is constantly changing, our Core Values have never wavered.

Our Core Values:

• Integrity
• Respect

Job Description

At Big Ray’s, our business is our customer—not just our products. We are looking for professional and attentive Customer Service Representatives who understand that exceptional service is the foundation of our success. In this role, you aren't just processing transactions; you are a consultant for our community, helping Alaskans find the right gear for their next adventure.

• Customer Engagement: Greet customers in person and over the phone, taking the time to understand their specific needs and suggesting the best merchandise solutions.
• Product Knowledge: Maintain up-to-date expertise on our inventory, current sales, and promotions to effectively demonstrate product features.
• Sales Processing: Accurately handle transactions and various forms of payment using our computer system, including managing special orders.
• Merchandising & Stocking: Ensure sales floor standards are impeccably maintained by retrieving, stocking, and organizing merchandise from various inventory locations.
• Order Fulfillment: Efficiently package and process mail order shipments.
• Loss Prevention: Monitor the sales floor to recognize and prevent security risks or theft.

Depending on experience level :

• Store Open & Close : counting tills, securing the building, and arming security systems.
• Person In Charge (PIC) duties: training new employees ; handling minor customer or employee issues as a stand-in for management .

This is a non-supervisory position reporting to the Store Manag er(s). This position requires frequent standing, walking, use of stairs , speaking and hearing.

Qualifications

• Ability to provide exceptional customer service.
• Ability to process tender, data , and information with accuracy.
• Excellent communication skills , in-person , over the phone , or in writing .
• Ability to learn about and utilize technology/computer applications needed to perform job duties.

Preferred Qualifications

• High school diploma or GED.
• 1- 5 year s of customer service experience.
• 1- 5 year s of retail or other comparable industry experience .
• Personal interest or experience in hunting, fishing, camping, or working outdoors in Alaska.
• Basic computer skills and digital communication: Microsoft 365 programs.

B enefits and Compensation

We offer a competitive wage ranging from $ 15 -$ 24 per hour depending on experience , paid holidays, a 401(k) option, medical, dental, vision, and life insurance, and employee discount .

Big Ray’s is proud to be an Equal Opportunity Employer.